Why This Job is Featured on The SaaS Jobs
Employee Success Manager roles are still relatively uncommon in SaaS, where “enablement” is often limited to training and tooling. This position stands out by applying behavioural science directly to sales performance, linking individual motivation and goal-setting to organisational outcomes. The remit spans coaching, program design, and measurement, signalling a SaaS organisation mature enough to invest in sustained performance rather than relying solely on short-term incentives.
For a SaaS career, the transferable value sits in building systems that scale across a revenue team: structured frameworks, repeatable workshops, and feedback loops that can be iterated over time. The role also develops a practical blend of qualitative coaching and quantitative tracking—an increasingly important combination in SaaS environments where retention, productivity, and engagement are monitored alongside core commercial metrics. Experience partnering with sales leadership and HR/L&D further strengthens cross-functional fluency that carries across SaaS companies.
This role is best suited to professionals who prefer influencing through facilitation and 1:1 development rather than direct quota ownership. It fits someone comfortable translating psychological concepts into day-to-day behaviours, and who takes a methodical approach to diagnosing disengagement and improving routines. Berlin-based candidates who want a specialist path adjacent to revenue leadership will find the scope particularly aligned.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role
We are seeking an Employee Success Manager who combines a deep understanding of psychology, motivation, and goal setting with practical experience in developing high-performing sales teams. This role is not about short-term incentives or quick fixes - it's about cultivating long-term intrinsic motivation and personal ownership that drive engagement, growth, and sustainable success within the sales organization.
You will act as a bridge between individual potential and organizational goals - helping sales professionals connect their personal purpose to their daily performance, and aligning that energy with the companies mission.
Location - Berlin, Germany
What You’ll be Doing
- Goal Setting & Motivation:
- Design and facilitate structured goal-setting frameworks that emphasize intrinsic, long-term motivation over extrinsic rewards
- Guide employees in translating personal aspirations into measurable professional growth goals
- Introduce and support tools such as Goal Analysis, Growth Roadmaps, and Reflection Sessions to build ownership and clarity
- Coach Managers to align team and individual goals with organizational objectives while maintaining personal meaning and autonomy
- Psychological Engagement & Mindset Coaching
- Apply principles of positive psychology, self-determination theory, and solution-oriented thinking to develop resilient, self-motivated employees
- Conduct 1:1 coaching sessions and team workshops focused on motivation, mindset, and sustainable performance habits
- Build awareness around intrinsic motivators such as purpose, mastery, and belonging - and integrate them into team culture
- Identify early signs of disengagement or burnout and develop proactive strategies to re-energize employees
- Culture & Development Programs
- Partner with sales leadership to shape a culture of growth, reflection, and continuous learning
- Develop and roll out employee success programs that focus on well-being, autonomy, and personal achievement
- Facilitate team development sessions that strengthen collaboration, empathy, and communication
- Collaborate with HR and L&D to embed psychological development into onboarding and career progression
- Measurement & Continuous Improvement
- Track qualitative and quantitative indicators of engagement, growth, and retention
- Use feedback and data insights to continuously refine motivation and goal-setting frameworks
- Measure success not only by sales KPIs but also by employee engagement, well-being, and personal growth trajectories
- Other duties as needed
About You
- Degree in Psychology, Organizational Behaviour, Coaching or a related field (Master's preferred)
- Proven experience in employee development, coaching, or people success roles, ideally within a sales-driven environment
- Certification in coaching, goal-setting, or motivation psychology (e.g. ICF, Positive Psychology, or similar) is a plus
- Strong understanding of motivational theories (Self-Determination Theory, Growth Mindset, Flow, etc.)
- Exceptional communication and facilitation skills - able to inspire and guide others through transformation
- Data-driven mindset with the ability to measure engagement and success through both numbers and narratives
About Us
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You’ll Love
Grow personally and professionally with one of the fastest growing companies
Enjoy your lunch covered by NinjaOne 3 times/week at the office
Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with a curious, kind, international and intercultural workforce
Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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