Why This Job is Featured on The SaaS Jobs
Deel operates a global HR and payroll SaaS platform, which makes internal IT support more than a back-office function. In a product built for distributed work, device provisioning, identity, and endpoint management become part of service reliability. This Senior IT Support Engineer role sits at that intersection, supporting a remote-first operating model where tooling choices and support processes directly affect how smoothly teams can execute.
For SaaS professionals, the career value here is exposure to repeatable, scalable IT operations: managing mixed Mac/Windows fleets, working with MDM platforms, and aligning support with security expectations. The remit also touches customer-facing enablement (supporting Sales and external users), which is a useful lens in SaaS where internal systems and customer experience are often tightly coupled. Experience with automation (Python/Bash/PowerShell) further translates well across modern SaaS environments that standardise workflows.
This role best suits someone who prefers structured problem-solving and can balance independent ownership with collaboration across a distributed team. It aligns with IT practitioners who want breadth—endpoint management, deployment, and security fundamentals—without moving away from hands-on support, and who are interested in how operational discipline underpins SaaS delivery at global scale.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Who we are is what we do.
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why should you be part of our success story?
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.
Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
The Role
Deel IT is redefining the way organizations oversee their remote and hybrid workplaces. This is an opportunity to be a part of a pioneering tech startup that offers the best-of-breed SaaS solutions when it comes to the deployment/lifecycle management of Office and IT equipment to just about anywhere on the planet.
We are scaling up our IT offering to provide our customers with dedicated, round-the-clock support, every day of the year. From MDM to device pre-configuration, our premium customer experience is revolutionizing the MSP industry. If you're ready for a challenge, we are expanding our exceptionally talented team with ambitious growth targets over the next two years.
We have global coverage in delivering office equipment and we want to do the same for our IT support function which is why we’re now looking for an IT Support Engineer.
Requirements:
As an IT Support Engineer, You will:
Work as part of an expert team of subject matter experts to help achieve device and IT services growth objectives.
Build, develop, and enhance the Deel IT device management services for sale to a global customer base as well as our IT support services offering.
Provide technical support for our Sales team and customer base.
You will be deploying, configuring, and refreshing devices for Deel IT .
You identify with the following:
Solutions Hunter: You are a natural problem solver, and work hard and creatively to find solutions for customer or business challenges.
Team Player: You work well as part of a remote team, but can also carry independent responsibility.
Technically minded: You have solid technical knowledge and are proactive about developing your skill set.
Competent communicator: You are a great communicator who can break down technical problems and communicate solutions to non-experts.
Methodical and focused: You work methodically and prioritize well to ensure timelines are met and milestones are reached.
What you need to succeed:
This role will suit someone who already has a keen interest in multiple areas in IT and is looking for a place to combine their experience in one role. You will be a great fit if you have:
Experience working with and managing a Mac & Windows estate.
Interest in working with a mobile device management platform (MDM) for managing a mixed device estate, such as - Jamf, Intune, or Jumpcloud.
Interest in application packaging and deployment for both Mac & Windows.
Good working knowledge of IT security.
Demonstrate excellent interpersonal, organizational and communication skills, with the ability to work under pressure.
Bonus Experience
IT experience in providing technical support to 3rd-party customers and internal end-users.
Some experience automating device actions using Python, Bash/ZSH & Powershell.
Good Windows experience with knowledge of Windows Autopilot.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access
At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.
Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.
Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at recruiting@deel.com.
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