Why This Job is Featured on The SaaS Jobs
Order operations is a core but often overlooked function in subscription SaaS, where renewals and expansions depend on clean commercial mechanics as much as customer relationships. This role sits in the connective tissue between sales motions and fulfillment, supporting a product business that combines software with integrated hardware, which typically adds extra complexity to quoting, provisioning, and dealer channels.
For a SaaS career, the value here is repeated exposure to revenue lifecycle workflows that many companies struggle to standardize. Working across renewals, expansions, and dealer orders builds fluency in how CRM data, customer systems, and internal approvals translate into booked revenue and active entitlements. Experience with tools like HubSpot and Gainsight also tends to transfer well across GTM operations, revenue operations, and customer operations paths.
This position suits someone who prefers structured, process-driven work and takes satisfaction in preventing downstream issues before they surface. It will fit professionals who communicate clearly in writing, enjoy cross-functional coordination without owning a customer book, and are comfortable providing operational coverage across time zones when execution timelines require it.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Order Operations Administrator
Department: Not provided
Employment Type: Full Time
Location: Philippines
Description
Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps.
Our customers use Propeller’s integrated hardware and software products to capture accurate 3D versions of their worksites. With over 50,000 worksites worldwide using Propeller’s smart survey technology, we empower project teams to map, measure, and manage site activity.
Propeller empowers everyone to approach, own, and solve problems creatively. We’re data nerds who care about impact, honesty, and each other. We take pride in being a great place to work. We are proud to be recipients of
BI Group's Excellence in Customer Experience award and
Inspiring Workplaces of Australasia, being recognized as a
Fast Company and
BuiltIn Best Place to Work. You can learn more about us on
Glassdoor.
Your Mission
The Order Operations Administrator is part of the centralized Orders team, which owns quote procurement, order execution, and dealer order processing across the business. This team supports both the Existing Accounts organization and Sales by ensuring all orders, renewals, and expansions are accurately prepared, processed, and fulfilled.
While some renewals are owned end to end by Order Operations Specialists, the Administrator role is focused on backend execution and administrative support. While this role does not proactively manage customers or accounts, it plays a critical role in making sure renewal and expansion deals are ready to execute and do not get stuck due to operational or system gaps.
All dealer orders flow through the Orders team.
Responsibilities
- Support quote procurement and quote requests for renewals and expansions, ensuring quotes are accurate and ready for execution.
- Perform administrative checks to confirm renewal and expansion deals are correctly structured before processing.
- Process orders, renewals, and expansions once deals are approved, including contracts, documentation, and system updates.
- Handle backend administration for all dealer orders, coordinating with dealers only when orders are placed or clarification is required.
- Maintain clean, accurate data in HubSpot, Gainsight, and related systems to support downstream teams.
- Partner closely with Order Operations Specialists, Account Managers, Customer Success, Finance, and Revenue Operations to ensure smooth handoffs.
- Provision licenses and fulfill orders in a timely manner, including urgent license provisioning outside of primary regional time zones when needed.
- Track assigned quote and order workflows to ensure SLAs and timelines are met.
- Identify missing information, data issues, or process gaps early and escalate appropriately to prevent delays.
- Support global administrative coverage for the Orders team as needed.
Your Skills
- Strong attention to detail and comfort with operational, process driven work.
- Experience supporting quote, order, or deal workflows in a GTM environment.
- Familiarity with CRM and order systems such as HubSpot and Google Sheets.
- Ability to manage multiple requests and prioritize accurately.
- Clear written communication for internal coordination and limited external interactions.
- Comfort supporting urgent requests and working across time zones when required.
Benefits
- Employee share options
- Annual professional development budget and leave
- The opportunity to take part in our mentorship program
- HMO gold medical insurance
- Mental health resources
- WFH equipment provided & monthly WFH allowance
- Paid maternity and paternity leave policies
- Paid vacation and sick leave
