Why This Job is Featured on The SaaS Jobs
Content design inside a SaaS customer experience function is a lever for product adoption, retention, and support efficiency, especially when a platform serves both B2B and B2C audiences. This role sits at that intersection, shaping how users navigate a Help Center and automated support surfaces across devices and plans. The remit signals a SaaS environment where knowledge content is treated as part of the overall product experience, not a separate documentation afterthought.
For a SaaS career, the work builds durable skills in self-serve enablement: translating product behavior into clear guidance, designing information architecture, and using performance signals to iterate. Collaboration with Product, GTM, Enablement, and Support Marketing also mirrors how SaaS organizations operationalize launches and ongoing change, giving exposure to cross-functional alignment and content governance that transfers well across subscription businesses.
This position suits someone who prefers applied writing tied to user outcomes, enjoys balancing precision with narrative clarity, and is comfortable working through ambiguity with multiple stakeholders. It will appeal to content designers or technical/UX writers who want their craft measured by findability, deflection, and comprehension, and who are interested in evolving content systems, multimedia walkthroughs, and automation-minded workflows.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role
Are you a storyteller who loves making complex technical concepts feel simple and intuitive? Do you enjoy crafting seamless content journeys that empower both our B2B and B2C users to help themselves? We're looking for a creative and analytical Content Designer to join our Customer Experience (CX) Knowledge team. Join Dashlane and help us build a world-class self-service experience that delights our customers and enhances their security.
Unlike a marketing position, this role centers on creating self-service support content in close collaboration with the wider Customer Experience (CX) team.
As a Content Designer, you'll be a key player in shaping how both our B2B and B2C users interact with our Help Center and automated support tools. You'll collaborate closely with Enablement, Support Marketing, Go-To-Market (GTM), and Product teams to ensure our messaging is aligned and our support content is highly effective. This role is perfect for someone who can bridge the gap between technical documentation and engaging written and visual storytelling, including feature walkthroughs and video content.
Location
You'll be based in Lisbon with English as your working language. At Dashlane, we embrace a hybrid culture that combines the best of both worlds: the creativity and energy of in-person collaboration with the flexibility of remote work. Our model is designed to strengthen team connections while supporting individual productivity and work-life balance. To maximize collaboration, we come together in the office on Mondays, Tuesdays, and Thursdays, while Wednesdays and Fridays offer more flexibility for focused work. We offer relocation support (national and international) for individuals who are already legally eligible to work in the European Union.
At Dashlane you will:
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Dive into the Dashlane product experience on multiple devices and plans, and become an expert to better understand and serve our customers
- Design and write self-service content that makes complicated technical ideas appear simple, accessible, and findable, with a focus on simplifying enterprise workflows for both administrators and end users
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Build engaging feature walkthroughs and basic support videos to guide users through the Dashlane platform
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Work with Enablement, Marketing, GTM, and Product teams to align support messaging with broader company initiatives and product launches
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Apply and contribute to the Content Design System (CDS) to ensure consistency across Help Center articles, video scripts, and bot interactions
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Monitor content performance and user feedback to identify and execute improvements for better organization and accuracy
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Maintain clear documentation of team processes, project results, and design solutions
Requirements
Minimum qualifications
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3+ years of experience in Content Design, UX Writing, or Technical Writing
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1+ year of experience working with content management systems, including tweaking HTML or XML and following or helping define/improve publication and translation processes
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Impeccable English writing skills and a superior command of grammar, style, and tone
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Experience producing highly effective visual assets, including writing scripts for and building feature walkthroughs and "how-to" videos
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Share a few excerpts—such as help articles, UI copy, or technical guides—that highlight the ability to make complex technical information easy to understand
We’re Also Looking For:
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Experience or strong interest in using automations and AI to streamline operational, video, and content tasks
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Experience designing and executing detailed content plans with a clear information architecture for B2B products with multiple platforms and user personas
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Experience managing multiple complex projects independently and with great attention to detail
- Experience collaborating with stakeholders across Support, Product, Marketing, and Customer Success
