Why This Job is Featured on The SaaS Jobs
Finout sits in a modern slice of B2B SaaS: tooling that helps companies understand and govern cloud spend (often grouped under FinOps). In that ecosystem, Customer Success is tightly coupled to product usage and measurable outcomes, because customers are typically trying to operationalise cost controls across multiple teams and systems. A senior CSM role here signals work with enterprise stakeholders where adoption and value realisation are central to retention.
For a SaaS career, this kind of remit builds durable experience in outcome-based success: translating a technical platform into business impact, managing renewals and expansion motions, and feeding structured customer insight back into product direction. Handling a named enterprise book also develops the operating cadence common in scale-stage SaaS—forecasting risk, running enablement, and coordinating across support and product without losing account-level accountability.
This role tends to suit a CSM who prefers ownership over a defined portfolio and enjoys working at the intersection of technical concepts and executive-facing narrative. It will fit someone comfortable with hybrid collaboration and with influencing internal teams through customer evidence, especially when customers expect a trusted-advisor relationship rather than reactive support.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Employment Type
Full time
Department
Customer Success
Cloud is now one of the biggest business expenses—and one of the hardest to manage.
At Finout, we’re not just shedding light on spend—we’re giving companies the power to make smarter, faster, and more strategic decisions about the cloud.
We’re trusted by brands like The New York Times, Wiz, Elastic, SiriusXM, and Lyft, and backed by top-tier investors with over $85M raised. In just 4 years, we’ve grown to 100+ people across Tel Aviv and New York—and we’re just getting started.
If you’re looking to build something big, solve real problems, and grow fast—we’d love to meet you.
About the Role
Our Customer Success team is rapidly growing, and we are looking for a Senior Customer Success Manager who will be responsible for handling a named US book of enterprise accounts. This is a unique opportunity to join a quickly accelerating startup and make an outsized impact to the trajectory of the company.
At Finout, we’re not just building a product; we’re transforming how businesses approach cloud cost management. As a Customer Success Manager, you’ll play a crucial role in shaping our customer’s experience and driving our impact on the industry. Join us and help redefine the future of cloud cost management, all while enjoying the perks of a collaborative, innovative, and energetic team environment.
This role reports to Finout’s Director of US Customer Success, and is a hybrid, in-office position. The Finout team spends 3 days per week in our Midtown, Manhattan US HQ.
We offer a competitive salary with an expected total compensation range of $150,000 to $170,000 annually.
What you’ll do:
Full ownership of the customer’s enablement and value-realization processes.
Managing the complete customer lifecycle with an emphasis on adoption, renewal, and growth.
Proactively identify risk factors and act as the voice of the customer internally.
Technical assistance and support collaboration for the entire US Enterprise segment.
Become a FinOps trusted advisor with customers with providing tailored recommendations.
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Work closely with the product team, in order to help drive the direction of the product.
What We’re Looking For:
At least 3-5 years of experience as an Enterprise/Strategic Customer Success Manager.
Previous experience or familiarity in at least one of the following: FinOps, IT Governance, Cloud & containerization, database, or IT Tooling.
Strong Project Management and customer-relations skills.
Ability to provide enablement and customer support to US Enterprise customers.
A university degree in computer science, engineering, mathematics or related fields, or equivalent experience is preferred.
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A self-motivated team player with an ability to work in a fast-paced environment with minimal oversight.
What We Offer
Finout is excited to offer a variety of benefits for our employees in NYC, including:
Private Health Insurance: Medical, dental, vision, and life insurance.
Financial Future: 401K Plan.
Work-Life Balance: Hybrid working model (3 days per week in our Midtown Manhattan office) and Unlimited PTO.
Growth: An amazing opportunity to learn and grow alongside a team of rockstars.
Our Values
We're a hybrid company with a big vision and a startup soul. If you’re excited to help shape the future of cloud infrastructure and join a team that cares deeply about what (and how) we build—we’d love to meet you.
