Why This Job is Featured on The SaaS Jobs
This Staff Operations AI Engineer role sits at the intersection of SaaS operations and applied AI, focused on making agent-driven automation dependable in real production environments. The emphasis on integrating across core business systems (including CRM and support tooling) reflects a common SaaS reality: operational outcomes depend on how well data, workflows, and platform surfaces connect, not on models in isolation.
For a long-term SaaS career, the work builds durable “systems-of-systems” experience—API integration patterns, event-driven automation, schema design, and observability—applied to operational use cases with clear feedback loops. The inclusion of guardrails, validation, and prompt frameworks also signals exposure to the emerging discipline of AI reliability, where engineering rigor and governance matter as much as capability. That combination tends to transfer across SaaS companies adopting LLM agents for support, sales ops, and internal tooling.
The role is best suited to senior engineers who prefer end-to-end ownership and are comfortable translating ambiguous operational needs into maintainable architecture. It will appeal to those who enjoy cross-functional influence (engineering, operations, and business systems) and who want their technical decisions to directly shape how AI is deployed and controlled in day-to-day SaaS operations.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role
We're looking for a Staff Operations AI Engineer who will architect, build, and refine the intelligent systems that power Checkr’s AI-driven operations. In this role, you'll be the technical expert responsible for designing the integrations, workflows, and data structures that enable AI Agents and automation to operate reliably at scale.
You’ll work across system integration, workflow orchestration, application logic, data transformation, AI guardrails, and multi-platform automation—translating leadership’s strategic direction into high-quality technical execution. You’ll own complex, high-impact projects end-to-end, serve as a technical authority across teams, and develop robust systems that materially improve operational efficiency and AI performance.
What You’ll Own
AI Agent Integration & Automation Architecture
- Design and own the integration architecture that enables AI Agents to operate safely and reliably across Checkr systems and third-party platforms.
- Build production-grade API integrations with secure authentication flows, webhook and event-driven patterns, and robust automation workflows that coordinate actions across tools like Zendesk, Salesforce, and internal services.
- Ensure AI-driven operations are resilient through strong error handling, retries, observability, and fallback mechanisms.
- Proactively identify integration gaps, system bottlenecks, and failure modes, and lead the technical solutions that improve reliability and scale.
Systems Engineering & Data Foundations
- Build and maintain the technical foundations that power AI-driven workflows, including structured data pipelines, normalized schemas, and predictable JSON inputs for LLMs.
- Write high-quality JavaScript and SQL to support automation logic, internal tooling, and operational insights.
- Establish engineering standards for workflow design, code quality, and system observability.
- Communicate architecture clearly through documentation and diagrams, and serve as a technical authority across teams to ensure consistent, high-quality execution.
AI Quality, Safety & Guardrails
- Implement guardrails, validation rules, and safety checks that ensure AI Agents act responsibly and accurately in production.
- Evaluate model output quality and continuously refine prompts, transformations, and logic to improve consistency, reliability, and trust in AI-driven decisions.
What You Bring
Required Experience
- 7+ years in systems engineering, automation platforms, integration architecture, or AI-enabled operations
- Deep expertise in API design, OAuth/token-based authentication, webhooks, and event-driven systems
- Proven experience building reliable automation workflows with observability, retries, and failure handling
- Strong JavaScript and/or Python expertise for backend logic, scripting, and internal tooling
- Solid SQL experience for data transformation, validation, and operational analytics (Snowflake a plus)
- Advanced comfort with JSON, schemas, and data normalization for LLM and automation use cases
- Hands-on experience running LLM-powered agents or automations in production, including guardrails and output validation
- Formal experience in prompt engineering frameworks
- Familiarity with integrating with CRM and support systems (e.g., Salesforce, Zendesk)
Systems & Architecture
- Track record designing end-to-end integration architectures across multiple platforms
- Ability to translate complex operational needs into scalable, maintainable technical systems
- Experience in anticipating API changes, schema drift, and downstream impacts in production environments
Mindset & Leadership
- Systems thinker who understands how data, automation, and AI interact across the stack
- Strong sense of ownership and commitment to building reliable, testable, observable systems
- High bar for engineering rigor, with sound judgment around AI safety, governance, and compliance
- Clear communicator who collaborates effectively across technical and non-technical partners
- Role model of Checkr’s values; mentors others and contributes to a healthy, inclusive team culture
Nice-to-Have Experience
- Direct experience with Tray.io / Make / Zapier / UiPath
- Programming experience in Python
- Snowflake specifically (vs strong SQL generally)
- Salesforce or Zendesk integrations
- Front-end UI widgets / embeds
- Prior work in operations technology specifically (vs platform, infra, or product engineering)
What you’ll get
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive cash and equity compensation, and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
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