Why This Job is Featured on The SaaS Jobs
This Support Specialist role stands out in SaaS because it sits at the intersection of customer experience and product evolution, within an API-driven embedded finance platform. In companies where the product is consumed by other businesses’ engineering and operations teams, support becomes a key part of reliability and adoption—not just issue resolution. The listing signals a support function that is closely tied to how the product is shaped over time.
From a SaaS career perspective, the position offers repeated exposure to the mechanics that matter in subscription businesses: diagnosing recurring friction points, translating customer signals into actionable product input, and coordinating across product and engineering to drive durable fixes. That pattern builds transferable skills across B2B SaaS environments, particularly those with technical integrations, where clear communication and structured problem-solving directly influence retention and expansion.
The role is best suited to professionals who enjoy owning end-to-end problem spaces, from triage through follow-through, and who take satisfaction in reducing future volume by improving underlying systems. It aligns well with someone who prefers cross-functional work, can balance detail with prioritisation, and wants a support path that is visible to product stakeholders rather than siloed from them.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Employment Type
Full time
Compensation
- $60K – $80K • Offers Equity
ABOUT UNIT
Unit is a market leader in embedded finance. We offer ready-to-launch financial services - like banking and capital - and serve millions of end-users across ~100 customers, including Wix, Honeybook, Relay, and more.
We’re repeat founders with technical backgrounds, working hard to build a successful company that we’re proud to work at. Our product moves $40b+ annually and processes 12m+ API calls daily. We’ve raised $160m+ from top investors including Insight, Accel, and 60+ angels.
The Role
We’re hiring a Support Specialist to join our growing team and own a wide range of client-facing responsibilities. The role is based in New York City.
We think about support differently at Unit: we measure success by how many product improvements we generate, not only by how many tickets we resolve. Every ticket is a signal, an opportunity to uncover root causes and turn customer feedback into insight that improves our product.
The Support Specialist is a critical and highly visible role at Unit, ensuring we deliver excellent service to our customers while continuously improving our product. This role comes with a significant amount of responsibility from Day 1. You will have immediate and ongoing impact on both Unit and our customers. For the right person, it’s a rare opportunity to help build an industry-defining company from the ground up.
Responsibilities
Triaging, responding to, escalating, and managing complex customer inquiries
Coordinating with cross-functional teams to resolve challenging customer issues
Identifying opportunities for product improvements, escalating them to Unit’s Product team, and tracking them to completion
Leading training programs and creating content for internal and external audiences
Requirements
You’re detail-oriented while maintaining a big-picture perspective
You’re a quick learner and comfortable in fast-moving environments
You like building things and are energized by challenges
-
You are enthusiastic about fintech and creating the future of financial infrastructure
LIFE AT UNIT
Working at Unit means joining a global team on a mission to create a more equitable financial ecosystem. We’re a fast-growing team of individuals who are passionate about their work, see the big picture and always seek to empower our clients and their end-customers.
Compensation Range: $60K - $80K
