Why This Job is Featured on The SaaS Jobs
This Technical Integrations Specialist role sits at a core SaaS pressure point: making APIs and partner implementations work reliably in production. In a payments infrastructure context (PayFac-as-a-Service), integration quality directly affects onboarding, transaction flow, and downstream support load, so the work reflects how SaaS platforms earn trust through operational consistency rather than feature breadth.
From a SaaS career perspective, the position builds durable leverage across the customer lifecycle. It blends technical troubleshooting (logs, API requests, code reasoning) with the mechanics of scaling support via documentation, developer tooling, and ticket workflow optimisation. The cross-functional exposure—support escalations, engineering coordination, and pre-sales technical guidance—maps well to common SaaS paths such as solutions engineering, implementation leadership, technical account management, or platform operations.
The role is best suited to someone who enjoys ambiguous, systems-level problem solving and can translate between technical and non-technical stakeholders without losing precision. It will fit professionals who prefer hands-on diagnostics over long roadmap cycles, and who are comfortable being a connective layer across engineering, support, and sales in a remote-first working model.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
We are:
- A growing team made up of innovators, creative minds, extroverts, introverts, and pet lovers who share a common goal: to change the payments landscape for the better with PayFac-as-a-Service.
- A software platform that provides B2B SaaS companies and ISVs with all the benefits of becoming a Payment Facilitator, without the stress, hassle, etc. etc. (you get the deal) to become a Payment Facilitator.
You are:
- Authorized to work in the United States and a resident in a United States time zone.
- Comfortable with remote work.
- We are not sponsoring Visas for this role.
Position Summary:
The Technical Implementation Specialist plays a critical role in ensuring successful partner integrations and smooth technical operations across the organization. This role serves as a bridge between Engineering, Support, and Sales by providing deep technical expertise, resolving complex integration issues, and enabling internal teams to stay focused on high-priority initiatives. The ideal candidate is hands-on, solutions-oriented, and comfortable operating across customer-facing and internal technical environments.
A day in the life as a Technical Integrations Specialist may include:
- Reviewing API requests, logs, and code to troubleshoot partner integration issues
- Supporting the Support team by resolving escalated technical tickets
- Collaborating with Engineering to address bugs, update dependencies, or implement technical improvements outside the product roadmap
- Developing or updating technical documentation, developer tooling, and integration examples
- Managing Zendesk administrative features and optimizing ticket workflows
- Joining Sales calls to provide technical expertise and implementation guidance
- Acting as a subject matter expert across integrations, APIs, and internal systems
Typical Hours for this Position:
You must be flexible to work between the hours of 8 am to 5 pm, Monday-Friday.
What You Have:
- Experience working with APIs, integrations, and technical troubleshooting
- Ability to read, understand, and reason through code and technical documentation
- Strong problem-solving skills and comfort handling technical escalations
- Experience supporting or collaborating with customer support teams
- Clear communication skills, especially when explaining technical concepts to non-technical audiences
- Ability to work cross-functionally in a fast-paced, remote environment
What You May Have:
- Experience in a technical implementation, solutions engineering, or integration-focused role
- Familiarity with Zendesk administration or similar ticketing systems
- Experience supporting sales or pre-sales technical discussions
- Background working in fintech, payments, APIs, or developer-first platforms
- Comfort resolving bugs, updating dependencies, or contributing small features outside a formal roadmap
What We Have:
- Office space in Boulder, CO
- Remote work environment
- Resources to support remote work
- Generous compensation and benefits
- Transparency that trickles down from the C-Level
- Experts in the payments field that can get you up to speed with PayFac-as-a-Service
Tilled is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
