Why This Job is Featured on The SaaS Jobs
This Account Manager position sits at the intersection of SaaS and healthcare delivery, where subscription outcomes are closely tied to real-world adoption across complex provider organizations. The listing signals a mature, enterprise-oriented SaaS motion: multi-stakeholder account ownership, measurable value narratives (KPIs/ROI), and expansion from initial rollout to broader deployment.
For a SaaS career, the role builds durable skills in post-sale revenue: renewal stewardship, expansion planning, and executive-level relationship management. Managing accounts with operational and clinical stakeholders also strengthens the ability to translate product capabilities into business impact—an essential competency in SaaS environments that sell to regulated, outcomes-driven industries. Regular business reviews and performance monitoring further reinforce a metrics-led approach that transfers across customer success, account management, and revenue operations paths.
This role tends to fit professionals who enjoy orchestrating internal teams while maintaining a clear external point of accountability. It suits someone comfortable navigating senior stakeholders and aligning product usage with agreed success measures, especially in enterprise settings where decision cycles and implementations involve multiple functions.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Account Manager
New York, NY
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TytoCare empowers leading health plans and health systems with a scalable, AI-driven virtual care solution, powered by clinical-grade remote physical exams.
TytoCare’s Home and Pro Smart Clinic solutions extend high-quality care into homes and community settings, including schools, work sites, urgent care centers, and rural clinics, while leveraging proven engagement models and one of the world’s largest proprietary multi-modal clinical datasets, built from millions of real-world encounters, to power our FDA-cleared, award-winning AI.
Partners consistently see utilization rates six times higher than traditional telehealth, an average 8.5% reduction in total cost of care, and 11.3% fewer ED visits, with an average NPS of 83. TytoCare supports 240+ leading organizations across the U.S., Europe, Asia, Latin America, and the Middle East.
We’re looking for an experienced Account Manager to own and grow relationships with key stake holders and C-level executives for large health systems and healthcare providers.
In this role, you’ll serve as the quarterback across multiple accounts ensuring we deliver value, deepen relationships, and expand our partnerships. The position is perfect for someone who has a proven track record navigating senior stakeholders and driving customer renewals and expansions. This role requires organizational skills, a strategic mindset, client management or sales experience, combined with a passion for closing the care gaps.
Responsibilities:
- Own the overall success and health of assigned accounts, including building relationships with stakeholders at health systems, FQHCs, providers, and large practices for our existing accounts.
- Up-sell and grow revenue within existing accounts, often taking clients from a pilot to expansion.
- Develop and execute account plans to deepen relationships, deliver value, and expand partnerships.
- Monitor and evaluate account performance using KPI’s, ROI, and industry trends.
- Become a product expert and trusted advisor to your accounts, understanding how customers use TytoCare products to proactively identify needs, challenges, and opportunities.
- Prepare and lead business review discussions.
Required Skills:
- 5+ years of enterprise account management experience within healthcare
- Bachelor’s degree or equivalent experience
- Proven record of building and managing relationships with C-suite executives, effectively navigating organizational structures to drive decisions
- Experience working with VP and Director-level stakeholders and demonstrated ability to close opportunities within existing business accounts
- Strong project management skills, with experience leading complex initiatives with internal and external teams
- Strong analytical and strategy skills
- Experience in Microsoft Products, Salesforce & analytics/BI tools
- A team player with great interpersonal skills
- Ability to travel up to 50% of the time
Salary Range: $110,000-$130,000 a year
