Why This Job is Featured on The SaaS Jobs
Support is a core function in enterprise SaaS, where product value is proven in production environments and customer outcomes depend on reliable releases. This internship sits inside a testing and quality engineering platform business, making it relevant to a SaaS segment that directly influences deployment velocity and software resilience. The hybrid structure also reflects how many SaaS support and operations teams balance in-office collaboration with remote execution.
For someone building a SaaS career, the role offers early exposure to the mechanics of how subscription software is supported at scale: documenting processes, contributing to operational projects, and communicating results. That combination tends to translate well across SaaS functions because it builds familiarity with incident patterns, internal tooling, and cross-team coordination—skills that remain useful whether moving into technical support, customer success operations, or product-adjacent roles.
This role is best suited to candidates who learn quickly through structured programs, are comfortable asking questions, and can turn ambiguous issues into clear notes and recommendations. It will fit professionals who want a grounded entry point into SaaS by working on real deliverables, presenting outcomes, and developing professional habits around analytical thinking and stakeholder communication.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Who We Are
At Tricentis, we’re redefining what’s possible in software testing and quality engineering. Our AI-driven, codeless, and continuous testing platform empowers enterprises to accelerate innovation, deliver higher-quality releases, and transform digital velocity at scale.
Recognized as a global leader by Gartner, Forrester, and IDC, Tricentis partners with the world’s largest and most innovative companies. We’re a team of curious learners, ambitious achievers, and collaborative competitors who believe in constant growth—both for our customers and ourselves.
If you’re motivated by challenge, feedback, and the pursuit of excellence, you’ll thrive here.
The intern program is from June 15, 2026, to August 21, 2026, and is full-time during those 10 weeks. You are required to be in the Atlanta office Mondays, Tuesdays and Fridays – working remotely Wednesdays and Thursdays. You must be available for the entire 10-week program to be eligible.
About the Role
As a Support Intern at Tricentis, you will work alongside experienced professionals on real projects that directly impact our products, customers, and business. This internship is designed to provide hands-on experience, mentorship, and exposure to enterprise software technical support and operations.
You will gain insight into how a global technology company operates while developing skills that prepare you for a successful career.
What You’ll Do
Collaborate with team members on real-world projects and initiatives
Learn and apply industry best practices, tools, and methodologies
Participate in team meetings, stand-ups, and reviews
Document findings, processes, and outcomes where applicable
Present project results, learnings, and recommendations at the end of the internship
Who You Are
Currently enrolled in a degree program and graduating in 2026 or a recent graduate in Business, Information Technology, Engineering or related field, as there is a potential for full time conversion
Proficient in Microsoft Office (Excel, PowerPoint)
Strong interest in technology and innovation
Eager to learn, ask questions, and take initiative
Able to work independently as well as collaboratively in a team
Strong analytical, organizational, and communication skills
Comfortable working in a fast-paced, evolving environment
Tricentis Core Values:
At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we’ll achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.
Demonstrate Self-Awareness: Own your strengths and limitations.
Finish What We Start: Do what we say we are going to do.
Move Fast: Create momentum and efficiency.
Run Towards Change: Challenge the status quo.
Serve Our Customers & Communities: Create a positive experience with each interaction.
Solve Problems Together: We win or lose as one team.
Think Big & Believe: Set extraordinary goals and believe you can achieve them.
What We Offer
Hands-on experience with meaningful, impactful work
Mentorship from industry professionals
Exposure to a global SaaS organization
A collaborative, inclusive, and innovative culture
Competitive intern compensation
Potential consideration for future full-time opportunities
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.
Global Sanctions Compliance
We comply with all applicable global sanctions and export control laws. Candidates must not be listed on any government restricted party lists (including OFAC SDN List and U.S. Commerce Department restricted lists) and must certify that their employment would not violate any sanctions or export control regulations. Candidates must notify us of any changes to their status during the application process or subsequent employment.
U.S. Work Authorization:
This role is not eligible for employer-sponsored work visas. Applicants must be authorized to work in the U.S. without current or future sponsorship.
