Why This Job is Featured on The SaaS Jobs
Dropbox is a mature, product-led SaaS business with a large installed base and a meaningful customer-support surface area. A Support Enablement Engineer Intern role sits at an important intersection in the SaaS ecosystem: translating real customer friction into repeatable tooling, knowledge, and workflows that improve how support operates at scale—work that is increasingly central as SaaS companies differentiate on experience, not just features.
For an early-career professional, enablement work builds SaaS-specific instincts that transfer across companies and stages: understanding how product changes ripple through customer experience, how operational processes are codified, and how internal stakeholders align around measurable outcomes. It also provides practical exposure to cross-functional problem solving—bridging engineering-style thinking with front-line support realities—an increasingly common career path in modern SaaS organizations.
This role is best suited for someone who enjoys turning ambiguous, real-world issues into structured solutions and is motivated by systems thinking rather than purely feature delivery. It will appeal to candidates who want a remote internship experience and value learning through mentorship and collaboration with experienced practitioners while contributing to work that supports a broad user population.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
The Dropbox Emerging Talent program shapes the future of work by empowering the next generation of innovators. We transform potential into impact by connecting exceptional early-career professionals with meaningful challenges that can touch hundreds of millions of lives. Our program allows interns and apprentices to work alongside industry experts, bringing fresh perspectives while solving interesting problems. We foster growth through hands-on learning, dedicated mentorship, and a vibrant community that supports your journey from day one. If you're ready to launch your career in an environment that combines real-world impact with genuine connection, join our Emerging Talent program.
We will be hiring for these departments in 2025: Engineering, Customer Experience, Sales, Legal, Office of the CEO
