Why This Job is Featured on The SaaS Jobs
This People Operations Specialist role stands out in the SaaS ecosystem because it supports a product-led platform operating at the intersection of software and regulated infrastructure. With a distributed footprint across the US and Europe and a team size that suggests an earlier scaling phase, the people function becomes a core system of record, translating rapid organisational change into dependable processes and clean data.
For a SaaS career, the work builds durable operating skills that transfer across high-growth software companies: owning end-to-end lifecycle workflows, maintaining HRIS and ATS integrity, and producing people metrics leaders actually use. The emphasis on documentation, standard-setting, and automation mirrors how SaaS organisations mature their internal tooling and governance as headcount increases across countries and employment models.
This position suits someone who prefers operational ownership over pure advisory HR work, and who is comfortable being the first point of contact while partnering closely with Finance, IT, Talent, and Legal. It will appeal to professionals who enjoy turning ambiguity into repeatable systems, handling sensitive information with care, and improving employee journeys through practical, tool-driven execution rather than policy theory.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Gigs
At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.
Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.
Our team of around 100 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.
If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.
The Role
We’re looking for a People Operations Specialist to support the full employee lifecycle and help build a fast, reliable people foundation. You’ll join a small, hands-on team that cares about clear processes, high trust, and great employee experience. The role blends structured execution, problem solving, and a service mindset.
We are looking to hire this role in one of our EU Hubs (London, Amsterdam, Berlin)
What you will do
- Own core people processes across onboarding, off-boarding, contracts, payroll inputs, and benefits administration.
- Keep our data clean and accurate across HRIS, ATS, and internal tools.
- Improve how we run people ops: document workflows, remove friction, and raise standards.
- Support compliance, visa and mobility cases, and partner with legal where needed.
- Prepare data and reports for leaders on headcount, attrition, and people metrics.
- Work closely with Talent, Finance, and IT to ensure smooth employee journeys.
- Be the first point of contact for employees on policy, tools, and HR operations.
What we are looking for
- Experience in People Ops in a scaling tech company, ideally in a global environment.
- Strong execution: reliable, organized, and comfortable with operational detail.
- Clear communication and the ability to bring structure to ambiguous problems.
- Solid knowledge of employment basics, contracts, and data handling.
- Comfort working with tools like HRIS, ATS, Slack, and Google Workspace.
- A mindset of continuous improvement: you simplify, you document, you automate.
- High bar for quality, ownership, and discretion with sensitive information.
Before You Apply...
The truth is, what we're building isn't easy. We expect a lot, and operate with urgency and ownership. This won’t be the right place for everyone, and that’s okay.
This role probably isn't a fit if:
- You need a lot of structure, or layers of process to do your best work
- You prefer to specialize narrowly and wait for direction rather than taking initiative
- You’re uncomfortable making decisions with imperfect information or wearing multiple hats
- You’re looking for a “big company” setup — we’re still building many things for the first time
But if you’re excited by the idea of building from zero, working with passion, and leaving your mark on something that matters — we’d love to meet you.
Work at Gigs
At Gigs, we know that different work styles and teams thrive in different environments. Some work best remotely, while others rely on in-person collaboration to spark creativity and drive execution. We’re remote-friendly by design, but we also offer hubs for those who need the energy and focus that only in-person collaboration can bring.
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Gigs Pads: Our hubs in San Francisco, London, Amsterdam, and Berlin are vibrant spots where Gigsters connect, collaborate, and create together.
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Gigs Republic: Twice a year, our entire company comes together to strengthen bonds, align on big ideas, and share experiences that fuel our culture and ignite growth.
What We Offer
At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan
Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our Careers page.
