Why This Job is Featured on The SaaS Jobs
Rilla operates in the conversation intelligence segment of SaaS, applying AI transcription and analysis to in person, offline sales interactions. That focus matters in a market where much of revenue tooling has historically centered on calls and video meetings, making field based workflows a distinct product and customer success challenge. The role sits close to how a usage driven product proves value in real world environments and turns outcomes into retention.
For a SaaS career, this internship offers a practical view of the full post sale lifecycle, from onboarding and implementation through expansion conversations. The emphasis on product analytics, ROI work, and Net Revenue Retention connects day to day customer engagement to the metrics that define durable SaaS growth. Experience collaborating across customer success, sales, and product also builds a foundation for future paths in customer success, account management, or revenue operations.
This role tends to suit early career candidates who prefer structured problem solving paired with frequent customer interaction, including time on site. It is a strong fit for someone motivated by translating qualitative feedback into measurable impact, and who is comfortable coordinating across teams to drive adoption. Interest in AI enabled sales tools and workflow change management will align well with the environment described.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Who We Are
Rilla is the leading conversation intelligence software for outside sales. Think solar, roofing, and real estate sales reps.
They talk to customers face to face, our mobile app records their conversations, and our AI automatically transcribes and analyzes their conversations to help them improve their sales.
Our vision is to bring the power of conversation intelligence from the Zoom meeting and the call center to the more than 10M salespeople who work offline.
We’re growing 20% MoM, have hundreds of clients, including Fortune 500 companies, Net Revenue Retention above 150%, an NPS higher than the iPhone’s, and we are cash flow positive!
We are one of the fastest growing startups in the world right now and in history.
We’re backed by Byron Deeter (one of the best investors of all time) from Bessemer Venture Partners, the top Cloud investor in the world.
And we’re a Cloud 100 Rising Star company.
The Role
Rilla’s Customer Success Team sits at the unique intersection of customers, product, and go to market. In this role, your mission will be to deeply understand our customers' most pressing challenges, collaborate closely with our sales and product teams to successful onboard and implement Rilla, and leverage data and financial analysis to achieve account growth.
Your contributions will be instrumental in driving our customers' revenue growth and align their success with Rilla's growth. You will play a critical role in maintaining one of our key metrics - Net Revenue Retention - an important component of Rilla's ongoing growth and success.
You’ll be responsible for:
Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with Rilla.
Build relationships with our clients and develop deep empathy for their workflows and requirements. This will involve visiting clients in person.
Measure and communicate impact through the use of product analytics and financial metrics, including ROI analyses and case studies.
Drive customer account growth through persuasive storytelling supported by data, taking ownership of the NRR metric.
Coordinate with our Account Managers to drive large upsell opportunities for enterprise customers.
Who You Are
A customer obsessive. Someone who deeply cares about delighting clients and solving their pains, not about vanity metrics.
An infinite learner. You are always looking to learn more and learn faster. You feel uneasy when you get complacent, and you’re constantly seeking discomfort.
A team player. You love giving and receiving feedback and learning and growing as a team.
Unafraid of failure. You take risks. You see failure as an opportunity to learn, grow, and be better the next time. In a weird way, you trick your brain into being excited when you fail because it means you get a new opportunity to learn more.
Affinity for the unconventional. You get a kick out of rejecting conventional wisdom. And you’re not afraid to try weird, crazy, and quite possibly stupid ideas.
Extremely focused. You practice extreme focus in everything you do. You’re always looking to prioritize your time and resources to maximum efficiency.
What We Need
Excellent communication skills.
You can move, think, act, and learn extremely fast.
You have an insane intrinsic drive and hustle in you that makes you want to learn more and do better every day.
You're energized by building a startup from the very beginning working in the offic
