Why This Job is Featured on The SaaS Jobs
AI and automation have become a defining battleground for mature SaaS platforms, especially in operational tooling where reliability and response time directly shape customer outcomes. This Senior Director role sits at that intersection, steering how AI assistants, agent platforms, and workflow automation are embedded into an established Operations Cloud product surface. The remit signals a platform-level focus, not a single feature line, with clear implications for how SaaS vendors productize intelligence across detection, triage, and remediation.
From a SaaS career standpoint, the role offers exposure to the mechanics of turning emerging AI capabilities into measurable product adoption and commercial impact. The listing points to engagement targets tied to a shift toward usage-based packaging, along with accountability for retention, win rates, and ARR. That combination is valuable experience for senior product leaders navigating how pricing models, platform strategy, and ecosystem integrations influence growth in subscription businesses.
This position best suits a product executive who can balance long-horizon strategy with hands-on operating cadence across multiple stakeholders. It favors someone comfortable translating technical platform concepts into roadmaps, aligning peers across product and go-to-market functions, and representing product direction externally with customers and industry analysts.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
PagerDuty is seeking a Senior Director of Product Management, AI and Automation, to lead the industry’s transformation toward fully automated operations. Our vision: a world where empowered developers build and ship applications 10x faster with AI, and those applications run reliably and autonomously in production. When the unexpected happens, AI agents and automated remediation will resolve most issues—so human teams can focus on innovation, not firefighting.
In this pivotal role, you’ll own both our current AI and Automation portfolio and its seamless integration into PagerDuty Operations Cloud. Your work will accelerate incident detection, triage, diagnosis, and remediation—plus enable proactive, planned operations. The result? Our customers’ teams spend less time on operational toil and more time building what’s next.
This is a unique opportunity for a strategic, hands-on leader who thrives at the intersection of vision, execution, and team leadership. You’ll report directly to the SVP of Product Management, set the strategic direction with your peers leading Incident Management and AIOps, and inspire a high-performing team to deliver breakthrough value for our customers—and drive PagerDuty’s growth.
Key Responsibilities
- Develop a compelling product strategy and roadmap for PagerDuty’s AI assistant, AI agent platform, and (workflow and runbook) automation offerings.
- Allocate resources strategically between innovation and sustaining existing products to optimize business outcomes.
- Develop and evangelize our internal AI agent platform to empower product and professional services teams to build agents on our data and integrate them into our interfaces and workflows.
- Empower PagerDuty product and professional services teams to build, deploy, and continuously improve generative AI features and agents by evolving our data and agent platforms.
- Expand our AI ecosystem through partnerships and integrations across communications platforms, cloud storage, and infrastructure, embracing emerging standards like MCP and A2A.
- Set and achieve product engagement targets as a leading indicator of success in our transition to usage-based packaging and pricing models.
- Drive product decisions with a strong focus on customer value measured through product engagement and feedback, and financial impact measured by win rates, retention, and ARR.
- Foster a high-performing, product management team with diversity of experience and perspectives through coaching, empowerment, and accountability.
- Collaborate closely with Product, Engineering, Design, Product-led Growth, Enterprise GTM, Pricing, and Finance to maximize your products’ market and business impact.
- Build trusted relationships with customers, partners, media and industry analysts such as Gartner, Forrester, IDC, representing PagerDuty as a thought leader.
Basic Qualifications
- Minimum 12 years in product management, with significant experience in SaaS, AI, and/or automation.
- Understanding of workflow platforms (triggers, variables, conditions, and actions) and no code, low code, and procode authoring modalities.
- Experience with and deep interest in building experiences powered by generative and agentic AI.
- Strong technical acumen and experience leading and developing high-performing product management teams.
- Proven track record of taking products from concept to market success in a startup or agile innovation environment with a rapid experimentation mindset.
- Self-motivated user of AI tools for personal productivity and the craft of product with a bias towards scaling team output with technology rather than adding headcount.
Preferred Qualifications
- Experience building and delivering business results from AI/ML, observability, or incident management products.
- Experience scaling product ecosystems through technical integration, commercial partnerships, and go to market programs.
- MBA degree is beneficial, but not required.
- Exceptional analytical, strategic thinking, and problem-solving abilities.
- Excellent communication and interpersonal skills, comfortable presenting to executives, customers, and industry analysts.
The base salary range for this position is 178,000 - 270,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
