Why This Job is Featured on The SaaS Jobs
This Product Manager role sits at a classic SaaS leverage point: the internal platform layer that shapes how quickly and consistently product teams can ship customer-facing experiences. With PagerDuty positioned in operations and incident response software, the App Experience Platform focus signals a mature product surface area where standardised UI patterns, shared components, and cross-product journeys materially affect usability across web and mobile.
For a SaaS product career, platform product work builds durable skills that transfer across enterprise SaaS: balancing autonomy for feature teams with governance, making trade-offs between consistency and speed, and translating broad stakeholder needs into an integrated roadmap. The emphasis on accessibility, FedRAMP, and internationalisation also reflects the realities of selling and operating SaaS in regulated and global contexts, where product decisions intersect with compliance and rollout complexity.
This role tends to suit product managers who enjoy operating through influence rather than direct ownership of a single feature area, and who are comfortable partnering closely with design and senior engineering. It also fits someone motivated by customer journey coherence and product quality at scale, where success is measured by enablement and adoption across multiple teams.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
PagerDuty is seeking a Product Manager - App Platform to join our diverse, customer-focused team in leading the industry’s transformation to fully automated operations! Our vision: a world where AI-augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, AI agents and automated remediation will resolve most issues—so human teams can focus on innovation, not firefighting.
Our App Experience Platform team enables a scalable, and consistent front-end web and mobile experience across PagerDuty’s Operations Cloud by leveraging consistent technology standards, UI principles and best practices to deliver exceptional user experience. The platform will be used to create experiences for PagerDuty admins, incident responders and stakeholders alike.
In this role, you’ll work with UX design, engineering and program management to accelerate product development in delivering a consistently outstanding user experience and make our product more broadly available.
Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference.
Key Responsibilities
- Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality and customer journeys
- Partner with our apps and platform product teams to understand, consolidate, and prioritize their UX needs
- Deliver a powerful web and mobile user experience platform that empowers our app teams to deliver market-leading usability
- Guide Accessibility and FedRAMP compliance, internationalization (i18n) and localization (l10n) programs to make our products available to more customers
- Develop and deliver on an integrated roadmap serving our business priorities and product team needs
Basic Qualifications
- 2+ years of product management experience in SaaS, enterprise software, or developer tools
- Familiarity with web and mobile application design and technical implementation
- Technical depth and communication skills to collaborate effectively with senior engineers
- Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops
- Proficiency with analytics tools and a track record of data-driven decision-making
- Ability to communicate clearly with customers and internal stakeholders across product and go-to-market
- Strong customer empathy and a curiosity-driven approach to learning their needs
- Ability to lead through influence and drive outcomes across teams
- Excellent collaboration and communication skills; able to make complex, highly technical topics easy to understand
Preferred Qualifications
- Bachelor’s degree or higher in Engineering, Computer Science, a related technical field, or equivalent practical experience (e.g., software engineering)
- Strong understanding of incident response and DevOps workflows
- Ideally located near a PagerDuty office: Toronto (Canada), Lisbon (Portugal), Atlanta, GA (USA), or San Francisco, CA (USA)
The base salary range for this position is 124,000 - 187,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
