Why This Job is Featured on The SaaS Jobs
In SaaS and SaaS adjacent organizations, recruiting operations has become a core scaling function, especially when hiring spans technical, go to market, and leadership tracks simultaneously. This Global Candidate Experience Manager role stands out because it treats candidate experience as an operational system with global ownership, measurable service standards, and tooling, rather than as ad hoc coordination. The remit across regions and hiring modalities signals a mature talent engine where process design directly affects execution.
For a SaaS career, the long-term value is the chance to build repeatable infrastructure that supports multiple business units while still accommodating specialized searches. Work that blends metrics, workflow design, and cross functional partnership maps closely to how SaaS companies scale internal platforms, with transferable skills in service design, operational analytics, and systems thinking. Exposure to AI informed coordination workflows also aligns with a broader industry shift toward automation in internal operations.
This role is best suited to operators who like reducing friction through standards, clear ownership, and continuous iteration, and who are comfortable leading distributed teams with consistent expectations. It fits someone who wants influence across recruiting functions and adjacent stakeholders, and who prefers building mechanisms that hold up under volume as well as complexity.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
At OpenAI, we are dedicated to building safe artificial general intelligence (AGI) that benefits all of humanity. Achieving this mission requires hiring extraordinary talent across research, engineering, product, policy, operations, and leadership roles. The Recruiting team sits at the center of this effort, responsible for identifying, attracting, and delivering world-class candidates who align with OpenAI’s values and ambitions.
The Candidate Experience team ensures that every interaction a candidate has with OpenAI—regardless of role, region, or level—reflects excellence, fairness, and humanity. This team owns global coordination, interview logistics, onsite experience, and the operational workflows that support all recruiting functions, from Executive and Research to Technical, GTM, and G&A.The Candidate Experience team supports a wide range of hiring modalities—from executive and research to high-volume technical roles—and we need someone who understands how to adapt across them. As OpenAI scales globally, this team plays a critical role in designing experiences that are both bespoke for highly specialized searches and scalable across rapidly growing teams and offices.
About the Role
As the Global Candidate Experience Manager, you will define, scale, and continuously elevate how candidates experience OpenAI. You will lead a large, geographically distributed team of Recruiting Coordinators and team leads, with responsibility for the systems, workflows, and service standards that enable smooth and exceptional hiring across the entire company.
This role blends global people leadership, operational rigor, and strategic design. You’ll build an AI-first candidate experience model, support some of the most complex and confidential searches at OpenAI, and drive the infrastructure needed to support high-volume and research-level technical hiring. You will partner deeply with all Recruiting functions as well as Executive Operations, People Analytics, Internal Tools, and People Innovation Lab.
The ideal candidate has led substantial coordination or recruiting operations teams, scaled programs across multiple offices or countries, and thrives in environments where bespoke workflows and scalable infrastructure must coexist.
You’ll be responsible for:
Leading, mentoring, and scaling a global team of Recruiting Coordinators, leads and contingent workers across multiple regions and time zones.
A track record of driving outcomes—not just managing teams—with clear ownership over performance, quality, and operational results.
Owning the end-to-end candidate experience across Executive, Research, Technical, GTM, and G&A hiring.
Building global service standards, SLAs, operating rhythms, and training programs that ensure consistent quality across a decentralized team.
Partnering closely with every Recruiting function at OpenAI to support high-impact, highly confidential, and fast-moving searches.
Building global workflows and systems for complex, multi-loop, or emerging talent profiles where no existing playbook exists.
Improving and operationalizing scheduling, load balancing, shadowing, interviewer readiness, and onsite experience programs.
Collaborating with Internal Tools and People Innovation Lab to embed AI-first practices into every aspect of coordination and experience.
Driving continuous process improvements that reduce friction, increase fairness, and scale effectively with company growth.
Establishing and reporting on key metrics such as SLA performance, throughput, scheduling efficiency, load distribution, and candidate CSAT.
Partnering cross-functionally with Executive Operations, People Analytics, Workplace, IT, HR Ops, and Recruiting Leadership to ensure fast, smooth execution across all hiring workflows.
We’re seeking:
7+ years of experience in recruiting coordination, candidate experience, or recruiting operations.
5+ years managing and developing large, globally distributed coordination or operations teams.
Experience supporting and partnering with Executive, Research, and Technical Recruiting teams.
Proven ability to design and operate both bespoke, high-touch candidate journeys and scalable global processes.
Strong proficiency with modern recruiting tools — experience with Ashby and Guide is a strong plus.
A systems-thinking mindset with the ability to build clarity and structure in fast-paced, ambiguous environments.
Excellent communication and stakeholder management skills, with the ability to influence across functions and levels.
Comfort experimenting with AI-driven tooling and workflows to increase efficiency and quality.
Deep empathy and a commitment to fairness, consistency, and exceptional candidate care.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
