Why This Job is Featured on The SaaS Jobs
This Product Manager role sits at a core layer of the SaaS stack: enterprise identity. In subscription software, capabilities like SSO, SCIM, RBAC, and federation are not add-ons, they are adoption gates for larger customers and a foundation for secure administration across multiple product surfaces. The scope spanning ChatGPT, API, and future offerings signals work that touches platform consistency rather than a single feature area.
From a SaaS career perspective, identity platform work builds durable product judgment around reliability, permissions models, and integration-driven roadmaps. It also sharpens the ability to translate security and protocol details into outcomes that matter to enterprise buyers, while using KPIs to evaluate rollout quality and usage. Experience coordinating engineering, security, GTM, and customer-facing teams maps cleanly to many enterprise SaaS environments where platform products must serve both end users and administrators.
This role is best suited to a product manager who enjoys technical domains and cross-product alignment, and who prefers problems where correctness and governance matter as much as usability. It fits someone comfortable navigating stakeholder tradeoffs and working with standards-based ecosystems, while keeping decisions grounded in measurable adoption and operational signals.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
The Enterprise Identity team powers secure and seamless access for organizations using OpenAI products. We build the authentication, authorization, and user management systems that enable small businesses and global enterprises to adopt ChatGPT, API, and future offerings with confidence. Our work underpins enterprise security, IT integration, and the safe deployment of AI at scale, making sure the right people have the right access at the right time.
About the Role
We are seeking an experienced Product Manager to define and scale the strategy for OpenAI’s enterprise identity platform. You will lead efforts to deliver critical capabilities such as SSO, SCIM, RBAC, and identity federation across all OpenAI products, enabling enterprises to securely manage users, data, and access in complex organizational environments.
This role requires close collaboration with engineering, security, GTM, and customer-facing teams to ensure our identity systems meet the needs of organizations ranging from high-growth startups to the world’s largest enterprises. Your work will directly enable safe, large-scale enterprise adoption of frontier AI.
This position is based in San Francisco, CA. We utilize a hybrid work model with 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
Define the strategy and execute the roadmap for enterprise identity, spanning SSO, SCIM, RBAC, and advanced admin controls.
Partner with customers and internal teams to design features that meet diverse enterprise security and compliance needs.
Collaborate with engineering and GTM to evolve the enterprise identity data model for complex organizational hierarchies and administration models.
Lead cross-functional efforts to integrate enterprise identity across ChatGPT, API, and new product surfaces.
Establish and track KPIs to measure product success, adoption, and reliability.
You might thrive in this role if you:
Have 5+ years of product management or related industry experience, ideally in enterprise identity or security products.
Have a strong understanding of identity protocols and standards (SAML, OIDC, SCIM) and their business/security implications.
Can translate technical identity concepts into clear customer value and align diverse stakeholders toward a shared vision.
Demonstrate exceptional communication, leadership, and execution skills in cross-functional environments.
Are energized by building secure, scalable infrastructure that enables enterprises to confidently adopt frontier AI.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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