Why This Job is Featured on The SaaS Jobs
This Product Manager role sits at a point where SaaS is converging with AI-native workflows, particularly in the shift from individual productivity tools to enterprise-ready platforms. The remit touches both end-user experience and the administrative layer that makes software deployable across organizations, which is a defining tension in modern B2B SaaS. The focus on “ChatGPT for Work” also signals a product surface with high usage frequency, where small UX and capability changes can materially alter adoption patterns.
From a SaaS career perspective, the work maps closely to durable product problems: translating customer needs into scalable features, prioritizing with a mix of qualitative input and usage signals, and coordinating delivery across engineering, design, and go-to-market. Exposure to enterprise controls and security tradeoffs is particularly transferable, since many SaaS companies eventually face the same constraints when moving upmarket. The mention of an API extension adds another common SaaS dimension: designing experiences that work across both UI and platform surfaces.
This role suits product leaders who enjoy ambiguity and iterative learning, and who are comfortable balancing craft with measurable outcomes. It will resonate with professionals drawn to products that must satisfy both individual users and organizational stakeholders, and who prefer cross-functional influence over narrow ownership.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the team
We’re the team behind ChatGPT — a rapidly evolving AI assistant used by hundreds of millions of people to learn, create, and solve problems. In addition to our global consumer base, over 5 million business customers use ChatGPT to get work done. Our goal is to make ChatGPT even more intuitive and helpful for individuals and teams everywhere. On ChatGPT for Work we’re focused on making ChatGPT the everyday productivity operating system for every knowledge worker. We build practical, outcome-oriented capabilities people use every day; backed by enterprise-grade admin and security controls so organizations can enable the product safely, at scale.
About the role
We’re hiring a product manager to build core experiences in our ChatGPT for Work team. You’ll work on core experiences that improve the product for knowledge worker productivity. Additionally, you’ll partner with customers and partners to understand where deeper experiences can add more value, and you’ll work with engineering, design, and go-to-market teams to turn those insights into polished, scalable product experiences.
In this role you will:
Own product roadmap for core experiences inside of ChatGPT Business and Enterprise.
Collaborate with research, engineering, and design to translate breakthroughs into usable, high-value end user experiences.
Understand heavily used tools and experiences across SaaS, by specific personas inside of companies
Run experiments and iterate rapidly, combining qualitative customer feedback with usage signals to drive prioritization and outcomes.
Partner with cross-functional teams to deliver quickly while maintaining a high bar for technical quality and user experience. Our products extend to our API where applicable.
You might thrive in this role if you have:
6+ years of product experience shipping highly loved core products that delight end users.
Can define product direction in ambiguous, 0–1 environments and rally teams around it.
Understanding of security & compliance tradeoffs and experience working with enterprise customers and admin ecosystems.
A data-driven mindset, with comfort defining and optimizing metrics that reflect org-level success.
Excellent stakeholder and XFN communication skills, including comfort working directly with customers.
Bring an entrepreneurial mindset and adaptability, whether from startup or high-growth company environments. You thrive in high-velocity, high-impact environments.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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