Why This Job is Featured on The SaaS Jobs
This role stands out in the SaaS ecosystem because it sits close to the product surface area where adoption is won or lost. In a B2B environment with complex workflows, a senior UX designer influences how quickly users understand value, how confidently they navigate core journeys, and how consistently the product communicates its logic across modules.
From a SaaS career perspective, the work builds durable experience in product discovery and iterative improvement. Ownership of end to end experiences, paired with usability research and prototyping, develops the kind of judgment that transfers across subscription products: balancing user needs with business goals, designing for repeatable patterns, and collaborating with engineering to ship changes that can be measured and refined over time.
The position is best suited to a designer who prefers structured problem solving over purely visual work, and who is comfortable acting as a user advocate in cross functional settings. It will fit someone at a senior stage who enjoys working on established product areas, setting UX standards, and using research to make decisions in domains where clarity and consistency matter as much as originality.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
We’re growing rapidly, and are seeking a highly motivated, experienced Sr. UX Designer to play a key role in crafting these experiences.
If you have a passion for creating innovative products and thrive on identifying and solving user needs, we want you!
You will:
- Drive the end-to-end user experiences of one of Gong’s key product areas according to user needs and business goals.
- Act as the user advocate, utilizing user-centered design principles to craft intelligent, cutting-edge, user-centered digital experiences.
- Facilitate product vision by researching, wireframing, sketching, prototyping, and creating mockups.
- Conduct usability studies to research how customers engage with our features.
- Work together with the product team and engineers to bring these experiences to life.
- Help develop, manage, and refine UX patterns and guidelines.
You have:
- 4+ years experience as a UX designer, preferably in complex B2B SaaS products.
- Proficiency in both rapid and high-fidelity prototyping tools, with an ability to deliver clear and easy-to-understand designs.
- A degree in a related field (HCI, Cognitive Psychology, Computer Science, Industrial Engineering, Interaction Design, etc).
- A highly analytical approach with strong attention to detail.
- A proven background in UX methodologies and applying user-centric design processes.
- A high level of verbal and written English.
- Excellent communication, presentation, and organizational skills.
- Proficiency with Figma and other design tools - an advantage.
- A portfolio of recent work.
You are:
- Passionate about developing exceptional UX that creates raving fans.
- A highly creative self-starter who can maintain a balance between the big picture and the details.
- A skilled problem solver who can research and understand complex problems and deliver elegantly simple solutions.
- A team player with great interpersonal skills.
