Why This Job is Featured on The SaaS Jobs
This Senior Technical Trainer role sits at the intersection of product adoption and customer outcomes, a core function in modern SaaS where recurring revenue depends on sustained, informed usage. In an analytics platform environment, training is not generic onboarding but a practical bridge between data instrumentation, product workflows, and the business questions customers are trying to answer. The APJ focus also signals work across varied market maturity levels and implementation patterns.
For a SaaS career, the role builds durable leverage by developing fluency in how customers operationalize a platform across teams, from practitioners to stakeholders. Delivering live and asynchronous education, tailoring sessions to real datasets, and supporting partners creates a clear line of sight into enablement systems that scale, including repeatable curricula, feedback loops from the field, and internal product knowledge-sharing. The exposure to integrations and adjacent domains like experimentation and data pipelines is especially transferable across analytics, data, and customer-facing SaaS functions.
This position fits professionals who enjoy teaching through real use cases and can translate technical concepts into decision-ready understanding. It will suit someone comfortable balancing facilitation with continuous product learning, and who prefers collaborative work across customer success, services, and partner ecosystems rather than a purely internal training remit.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About The Role & Team
Amplitude’s mission is to be the operating system for digital business. We empower organizations to understand digital customer behavior and answer the question: “Where should we place our digital bets to maximize growth?” We approach challenges with humility, ownership, and a growth mindset, striving to improve ourselves, each other, and the value we bring to our customers and partners.
Are you passionate about helping others learn and adopt new tools? Do you thrive in dynamic, creative environments? Amplitude’s Customer Education team is seeking a Senior Technical Trainer to enable our customers to maximize the value of Amplitude’s products. You'll join a small yet impactful team shaping the way customers achieve success and contribute directly to Amplitude’s growth.
As a Senior Technical Trainer on our team, you will:
- Deliver engaging training sessions: Facilitate training in various formats—including live virtual sessions, in-person workshops, and recorded/asynchronous sessions—for customers, partners, and internal teams.
- Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users.
- Master Amplitude’s products: Develop deep expertise across Amplitude’s growing product suite—including Analytics, Session Replay, Experimentation, and Guides & Surveys—to answer customer questions and guide them effectively.
- Collaborate globally: Partner with the global Education team to shape training content and share insights from live engagements.
- Support internal enablement: Provide product training for Amplitude team members as needed.
- Work cross-functionally: Partner with customer-facing teams and account stakeholders to ensure a seamless training experience.
- Support and enable regional services partners to deliver Amplitude training as part of their engagements (e.g., Implementation Bootcamps, Train-the-Trainer programs and consultative coaching).
You'll be a great addition to the team if you have:
- Bring 2-3 years of experience delivering training, preferably in a SaaS environment.
- Familiarity with programming languages and concepts that underpin modern web and mobile development (e.g. JavaScript, Java, Python, Swift, SQL, or RESTful APIs).
- Hands-on experience or familiarity with SaaS solutions in the following domains: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.
- Have excellent communication and presentation skills with the ability to explain complex concepts clearly.
- Are dynamic and enthusiastic, building strong interpersonal connections.
- Have a knack for self-directed learning and thrive in analytical problem-solving.
- Can prioritize effectively, managing multiple projects and tasks simultaneously.
- Are organized, methodical, and detail-oriented.
- Have hands-on experience or familiarity with product analytics platforms, and a strong understanding of customer behavior analytics.
- Can travel 50-60% within the APJ and EMEA region, with occasional global travel for team offsites or company events..
