Why This Job is Featured on The SaaS Jobs
Talent Acquisition has become a core scaling function in SaaS, especially as teams distribute across regions and compete for specialised product, engineering, and go-to-market talent. This role stands out for treating recruiting as an operational discipline, with clear ownership of systems, reporting, and process design alongside hands-on closing of roles across multiple geographies.
For a SaaS career path, the emphasis on measurable hiring performance and tooling maturity is particularly transferable. Deep use of an ATS like Greenhouse, regular pipeline and conversion analysis, and structured intake practices map closely to how modern SaaS organisations professionalise growth. The added focus on AI experimentation signals exposure to emerging workflows that many SaaS People teams are still formalising, offering relevant experience in automation, quality control, and scalable decision-making.
This position is best suited to a player-coach who prefers to lead through direct execution while elevating a small team’s standards. It will fit someone who enjoys partnering with senior stakeholders, translating hiring needs into repeatable processes, and using data to challenge assumptions. It also aligns with professionals who want a role spanning craft recruiting, operations, and functional leadership rather than specialising in only one lane.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
We are seeking a player-coach style Talent Acquisition Manager to own and elevate our global recruitment function. This is an owner-operator role: you will lead by example, personally closing roles, while managing a small team of recruiters and overseeing operational excellence across all open roles. Reporting to the VP of People, you will continuously refine how recruitment operates at Karbon - from candidate experience to process optimization, reporting, and AI integration.
At the core, this role needs someone who:
- is obsessed with data and making recruitment more scientific
- a stickler for attention to detail
- a true talent partner not an order taker
- thinks AI-first and constantly look for ways to use AI to improve efficiency and delivery.
About the Role:
Full-Cycle Recruitment Leadership (Hands-On)
- Personally manage full-cycle recruiting for roles across the business, particularly in the US, Canada, and the Philippines.
- Comfortable owning every aspect of recruitment from opening/posting the role to scheduling, sourcing and offer negotiation.
- Build and execute sourcing strategies, drive best-in-class candidate experience, and close top-tier talent.
- Be the benchmark for recruiting excellence, modeling the behaviors and quality you expect from the team. Starting with world-class intake for all roles.
Team Oversight, Coaching & Quality Assurance
- Lead a small team, providing day-to-day coaching, guidance, and unblock support.
- Review open roles, candidate pipelines, and recruiter output regularly to ensure quality, consistency, and urgency. Creating and managing against targets like InMails sent, time-to-fill, offer acceptance rate etc.
- Set clear expectations, elevate recruiter capability, and create a culture of accountability and ownership to a scientific, repeatable, scalable format where we use data effectively to drive success.
Systems, Reporting & Process Optimization
- Own all recruiting data and reporting, leveraging Greenhouse to its fullest capacity to deliver on proactive insights, track trends report frequently and drive a more scientific approach to how we report and act on data.
- Report on metrics like time-to-hire, candidate pipeline health, and recruiter performance.
- Continuously refine recruiting processes for speed, quality, DEI outcomes, and scalability.
Innovation & AI Integration
- Think AI-first, leading in the experimentation and use of AI tools to improve every aspect of our talent process.
- Drive special projects to mature the recruitment function (e.g., new assessments, hiring manager enablement, employer branding).
- Keep our partners accountable to provide us the best service by holding regular meetings with the vendors we use for our talent processes i.e. Greenhouse, Xref etc.
About You:
- A hands-on recruiting expert who leads by doing and consistently delivers high-quality hires.
- A structured operator who can manage a hiring dashboard, enforce standards, and elevate recruiter performance.
- A coach at heart who gives direct feedback, holds high standards, and grows people through clarity and support.
- A curious problem-solver who uses data and experimentation to drive better hiring outcomes.
What You Bring:
- 5+ years in talent acquisition, with at least 1–2 years in a managerial or team lead role.
- Ability to lead, motivate, and coach a small team to success, getting in and getting things done yourself if needed.
- Demonstrated excellence as a full-cycle recruiter in SaaS.
- Proven ability to drive recruiting systems (ideally Greenhouse) and produce meaningful, accurate reports and actions as a result.
- AI-first mindset, experimenting and implementing AI-driven models to create efficiency.
- Experience building scalable, high-integrity recruiting processes in a fast-paced environment.
- Strong ability to influence stakeholders and build hiring capability across the business.
- Deep commitment to inclusive hiring and a growth mindset.
Why Work at Karbon?
- Gain global experience across Australia, New Zealand, UK, and Canada
- Strong benefits package including:
- Flexible Time Off with an encouraged 4 weeks use per year
- Company paid medical for you and eligible spouse/partner and dependents
- Paid dental and vision and eligible spouse/partner and dependents
- 401(k) with company matching
- Flexible Spending Account
- Up to 8 weeks paid parental leave
- Work-from-home stipend
- Work with (and learn from) an experienced, high-performing team
- A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
- Be part of a fast-growing company that firmly believes in promoting high performers from within
- OTE for this role is $135,000
