Why This Job is Featured on The SaaS Jobs
Platform product roles are becoming a defining track inside modern SaaS, especially as AI features move from demos to dependable, enterprise-grade systems. This Group Product Manager position sits in that shift, focusing on the underlying platform capabilities behind an AI-native customer experience product, including an Agentic AI platform. At a Series C stage, the work typically centers on making the core services resilient, scalable, and measurable as adoption broadens across larger customers and more internal product lines.
For a SaaS product career, the durable value here is learning how platform roadmaps are built around leverage rather than single features. The remit spans translating usage patterns into KPIs, partnering closely with engineering and data teams, and aligning platform priorities with go-to-market and customer-facing realities. That combination tends to build strong instincts for multi-product dependencies, operational readiness, and the metrics discipline expected in enterprise SaaS.
This role best fits a product leader who enjoys technical problem spaces and influencing across functions without owning every execution detail. It also suits someone ready to mentor other PMs while staying close to complex systems, and who prefers a hybrid working cadence anchored in a Noida office presence."""
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Group Product Manager
Location: Noida, India (Hybrid)
Experience: 6-8 years of Product Management experience
Reports to: VP of Product
Role Overview - Level AI, founded in 2019 and backed by top-tier investors, is a fast-growing Series C startup headquartered in Mountain View, California. Our AI-native customer experience platform leverages cutting-edge technologies including Large Language Models to extract actionable insights from every customer interaction. This intelligence fuels deeper visibility, faster resolutions, and more personalized customer experiences.Our platform is at the heart of everything we do — it’s how AI services are delivered and user experiences are made scalable and secure.
We are looking for a Group Product Manager to join the team and drive the evolution of the underlying systems that power Level AI’s product suite including the Agentic AI Platform. You will be responsible for building the next generation of scalable platform capabilities. This is a mission-critical role for someone passionate about enabling internal teams and ensuring product stability at enterprise scale.This role requires mandatory hybrid presence (2-3 days) in our Noida office
What You Will Do:
- Own the platform portfolio including Agentic AI. Define and execute the product roadmap for Agentic AI, aligning with company strategy and customer needs.
- Partner with Engineering and Data teams to scale services that power large-scale AI workloads
- Translate complex data and usage patterns into clear business insights and KPIs for customers and internal stakeholders
- Coach and mentor the team and own their impact
- Work closely with GTM and customer teams to drive customer value
What We’re Looking For :
- Bachelor’s degree in Computer Science, Engineering, MIS, or a related technical field
- 6-8 yrs of product management experience
- Strong customer-facing skills and comfort working with enterprise customers
- Curiosity with a strong bias for action. AI/ML industry and platform experience.
- Proven ability to work cross-functionally including GTM teams.
- Technical background or strong comfort working with engineering and ML teams
- Excellent written and verbal communication skills.
- Comfortable working with ambiguity and learning quickly in a dynamic startup environment
- Experience leading a team.
You’ll stand out if you have:
- MBA from a Top tier school with at least 2+ years of product management experience B2B/platform PM Experience
- Experience with Agentic systems, LLMs, AI evals. Experience in a startup or high-growth SaaS environment
- Experience in the Contact Center, Customer Experience, or SaaS domain
- Why Join Us?Join a rocket ship startup with a product-first mindset and one of the most adaptive AI platforms in the CX industry.
- Work with a mission-driven, world-class team of engineers, designers, and product leaders from Amazon, Google, Facebook, and Uber.
- Help build and shape the infrastructure that powers transformative AI products for some of the largest brands in the world.
Compensation :
- We offer a competitive salary and equity package, standard startup perks, and the opportunity to create real impact in a high-growth AI company.
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