Why This Job is Featured on The SaaS Jobs
This listing stands out because workplace operations is becoming a more deliberate function inside SaaS companies with established office hubs. With WRITER describing a New York office of around 100 people and growing, the role sits at the intersection of headcount expansion, space constraints, and consistent day to day experience, all of which tend to surface quickly in product led and scale up environments.
For a SaaS career, the value is in learning how internal services run like a product: defining standards, building repeatable processes, and managing vendors and budgets with an ROI mindset. Ownership of capacity planning, onboarding support, and all hands logistics also creates close proximity to cross functional rhythms that are common in SaaS, where coordination across teams and locations is constant.
This role fits someone who prefers visible, office based work and enjoys turning ambiguous needs into practical systems. It will suit a professional who is comfortable balancing hospitality level service with operational rigor, and who wants a role where impact is measured through reliability, planning, and the smooth running of a growing hub.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
📐 About this role
WRITER is growing rapidly in our New York office, one of our three major global hubs. The Workplace experience manager for our New York office will ensure that our NYC colleagues (100 and growing!) have an incredible daily experience that helps them do their best work.
From the physical environment and layout to food & beverage (daily lunch, snacks) to internal and external events, you will have a wide and creative canvas to support, surprise, and delight our NYC WRITER colleagues. This role is office-based in New York City at 1 Pennsylvania Plaza, with 5 days in the office every week.
🦸🏻♀️ Your responsibilities:
Create an amazing daily experience for our NYC WRITER colleagues and their guests
Manage inventory to ensure the office is well equipped with snacks, beverages, supplies
Maintain NYC office budget and ensure financial stewardship and high ROI for our spend
Organize and support internal and external company events and meetings including our new hire onboarding program and our weekly global All Hands
Own space and capacity planning and continually enhance office layout and seating plan
Manage mail, shipping & receiving, and other office logistics
Work with property management and vendors for various services, repair, and other support
Create office policies and processes to drive efficiency and better employee experiences
⭐️ Is this you?
Great customer service and hospitality mindset, friendly and approachable
Strong attention to details that impact employee experience
Proactive problem solver who anticipates and resolves issues
Excellent at prioritization, time management, and juggling of many tasks
Drawn to and already live by WRITER’s company values of Connect, Challenge, Own
🍩 Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (12 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
