Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
Public sector GTM roles are a distinct lane in SaaS, where product capability has to align with procurement realities, compliance expectations, and long buying cycles. This position sits at that intersection, focused on expanding revenue for a cloud customer experience platform by building executive relationships and shaping market strategy across U.S. government and public sector organizations.
For SaaS professionals, the career signal here is breadth across the commercial system, not just closing. The remit touches pipeline creation, partner-led entry points, positioning, and internal influence with Sales and cross functional stakeholders. That combination is widely transferable in SaaS companies selling platform products, especially where success depends on navigating complex stakeholder maps and translating customer constraints into actionable go to market direction.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Summary
The Public Sector Business Development Executive is a strategic, externally focused role responsible for identifying, creating, and expanding new revenue opportunities within an assigned solution category. This role partners closely with Sales and cross-functional teams to shape market strategy, build executive-level relationships, and drive measurable revenue growth in the Sales organization, particularly U.S. Government and public sector stakeholders. At Genesys, we are transforming how organizations connect with their customers through empathy, innovation, and AI-powered experiences.
Key Responsibilities
Identify, develop, and execute new business opportunities aligned to the assigned solution category and overall company strategy
Build and maintain trusted, executive-level relationships with U.S. Government and public sector stakeholders
Establish and grow strategic partnerships that accelerate market entry, adoption, and revenue growth
Collaborate closely with Sales teams to align go-to-market strategies, support pipeline development, and drive successful deal execution
Shape and influence solution positioning based on customer needs, regulatory considerations, market trends, and competitive dynamics
Represent Genesys in customer meetings, partner engagements, industry conferences, and relevant public sector events
Track, forecast, and report on opportunity progress, pipeline health, and revenue impact
Act as a market and solution expert, sharing insights and recommendations with internal stakeholders to inform strategy and execution
Qualifications and Experience
Proven experience (12+ years) in senior business development, strategic partnerships, or enterprise sales roles
Demonstrated success driving revenue through complex, multi-stakeholder, and consultative engagements
Strong experience working with U.S. Government or public sector customers, including procurement and contracting environments
Ability to build credibility and influence at the executive level, both internally and externally
Strategic mindset combined with a hands-on, results-driven approach
Excellent communication, negotiation, and presentation skills
Comfortable operating in a fast-paced, matrixed organization with multiple priorities
Travel Requirements
Regular travel within the United States is expected to support customer engagement, partner collaboration, and participation in industry events.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$134,100.00 - $235,700.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
