Why This Job is Featured on The SaaS Jobs
Snowflake sits in the infrastructure layer of SaaS, where product adoption is tightly linked to successful implementations and ongoing outcomes. A services delivery role in this context is notable because it operates at the intersection of platform capability, customer architecture decisions, and the operational reality of running data workloads in the cloud. The remit spans customers, internal teams, and partners, reflecting how modern SaaS ecosystems deliver value through coordinated delivery rather than software alone.
For a SaaS career, this kind of position builds durable skills in turning complex products into measurable customer results. It develops fluency in delivery governance, stakeholder management, and metrics-driven service strategy, alongside commercial awareness through scoping and services opportunities. Exposure to cross-functional loops with product and engineering also reinforces how customer feedback becomes product improvements, a pattern common in mature SaaS organizations.
This role tends to suit professionals who enjoy structured execution and clear accountability, while staying comfortable in ambiguous, multi-party environments. It aligns well with someone who likes translating between technical and business audiences, handling escalations calmly, and improving repeatable delivery processes. It can also fit those aiming to grow toward services leadership, technical account management, or broader customer-facing operations within SaaS.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.
As an Associate Services Delivery Manager, you will be driving new service opportunities, working with both customers as well as internal stakeholders. You will interact hand-in-hand with senior stakeholders on opportunities to improve our service and delivery. You will work across customer organizations and multiple Snowflake teams to ensure customers’ applications are well designed and scale to the needs of their business. Success is defined by the SDMs ability to develop a quality service strategy per customer, capture and report on key metrics, identify upsell opportunities and quickly become the client’s trusted advisor.
AS AN ASSOCIATE SERVICES DELIVERY MANAGER, YOU WILL:
Be a project management expert on all aspects of the Snowflake implementation and variety of project and services types
Provide delivery quality oversight and guidance for Snowflake engagements by assisting in the creation and execution of the overall vision for service delivery and client satisfaction, ensuring adherence to delivery best practices
Own, manage and communicate the operational relationship with assigned clients, including the creation, implementation, and tracking of relationship roadmaps
Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives through clear project documentation, meetings and any required follow-ups
Proactively provide input into the development of Practices' policies, procedures and standards
Integrate industry knowledge into practical configuration tactics, techniques and procedures to ensure teams deliver well-rounded and well-developed software solutions
Work with Services Delivery Practice Teams and Sales Account Teams to facilitate practice area enablement and support sales pursuits – scoping projects, estimating work, creating delivery proposals and providing regular delivery updates for ongoing projects
Work with Customers, System Integrators, and Technology Vendors on project pursuits, cadence and project progress
Provide guidance and a vision on how to resolve customer-specific project challenges, own escalations and high profile situations
Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing
Determine areas for process improvements within both the client and Snowflake
OUR IDEAL ASSOCIATE SERVICES DELIVERY MANAGER WILL HAVE:
4+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects
Track record of delivering on PS revenue targets for a set of accounts, including the ability to prioritize multiple, complex projects and deliverables simultaneously (project management)
Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
Ability to speak about the AI/ML model lifecycle specifically the trade-offs and architecture for delivering Gen AI and ML capabilities
Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
Strong presentation skills and an ability to articulate to a business and technical audience (including senior level executives at large enterprises)
Bonus Points: Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent).
WHY JOIN OUR SERVICES DELIVERY TEAM:
Unique opportunity to work on a truly disruptive software product
Get unique, hands-on experience with bleeding edge data warehouse technology
Develop, lead and execute an industry-changing initiative
Learn from the best! Join a dedicated, experienced team of professionals.
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
