Why This Job is Featured on The SaaS Jobs
This Operations Program Manager role stands out in SaaS because it sits at the intersection of product-adjacent technology delivery and operational governance, with explicit exposure to AI and emerging technology initiatives. In subscription software businesses, that mix typically signals a need to coordinate work that cuts across platforms, tooling, and internal stakeholders, rather than running a single, bounded project.
For a long-term SaaS career, the value is in building repeatable program mechanics that translate across companies and domains. Experience tracking OKRs, maintaining dashboards, and establishing governance artifacts maps well to how SaaS organisations manage roadmaps and investment decisions. The remit also touches capacity planning, resource allocation, and process standardisation, which are durable skills for moving into portfolio leadership, business operations, or technology PMO paths within software environments.
This role is best suited to professionals who prefer structured execution and clear accountability, and who are comfortable acting as a connective layer between technical and non-technical groups. It will particularly fit someone who enjoys documentation, risk tracking, and cadence management, while still engaging with ambiguous, cross-department initiatives where alignment and follow-through are the primary levers.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Operations Program Manager
Location: Remote, United Kingdom
Employment Type: Full-Time
Summary
The Operations Program Manager is responsible for leading, coordinating, and supports the planning, coordination, and execution of technology‑related programs, including AI and emerging technology, and projects across multiple departments. This role oversees complex programs spanning multiple technology-related departments, ensuring alignment with strategic priorities, optimizing processes, tracking deliverables and OKR (Objectives and Key Results) metrics, and facilitating successful delivery of operational improvements. The Program Manager serves as a central point of coordination—facilitating communication, removing roadblocks, maintaining project governance, and ensuring accountability across teams.
Primary Duties and Responsibilities
Program Coordination & Support
- Lead and support the planning and execution of technology programs including AI and emerging technologies.
- Facilitate defining program scope, goals, success metrics, risks, and dependencies.
- Maintain program schedules, action logs, meeting notes, and documentation.
- Track status of program deliverables and follow up with team members to ensure progress.
- Facilitate the coordination of large events as required.
- Perform other duties as assigned, adapting to changing business needs.
Cross-Functional Collaboration
- Partner with technology teams to ensure coordinated delivery of program initiatives.
- Coordinate communication among various groups.
- Assist in organizing cross-functional meetings, workshops, and working sessions.
- Facilitate collaboration between technical and non-technical stakeholders to ensure clarity and alignment.
Reporting & Governance
- Provide regular status updates, including OKR metrics, dashboards, and executive-level reporting.
- Establish and maintain program governance processes, documentation, and communication standards.
- Maintain program artifacts in SharePoint, Teams, or other collaboration systems.
- Ensure compliance with company policies, processes, and legal guidelines.
Process Improvement & Operational Support
- Identify and support opportunities to streamline processes, help standardize program management practices, reduce risk, and improve operational efficiency across technology departments.
- Support technology road mapping, capacity planning, and resource allocation.
- Help implement program management tools, templates, and best practices.
Risk & Issue Tracking
- Assist in identifying, logging, and tracking program risks, issues, and dependencies.
- Solve problems proactively and facilitating cross-team decision-making.
- Escalate concerns appropriately and support follow-up actions to resolution.
Required Education and Experience
- Bachelor’s degree (or equivalent) in Business Administration, Communications, Finance or a related field.
- 5+ years of experience in program or project management, with at least part of that time supporting IT or technology-driven initiatives.
- Demonstrated experience leading multi-team programs or portfolios.
Knowledge, Skills, and Abilities
- Ability to manage multiple concurrent initiatives with competing priorities, follow processes, and support structured workflows.
- Ability to collaborate effectively with cross-functional teams and maintain strong relationships.
- Ability to assess complex problems, identify root causes, and drive resolution.
- Excellent written and oral communication.
- Highly motived and self-directed.
- Strong attention to detail, structured work habits, and capability to manage deadlines effectively.
- Adaptable to changing needs and situations.
- Ability to establish credibility and trust.
- Ability to maintain confidentiality.
- Proficiency in Microsoft Office and collaboration tools (Teams, SharePoint, Excel).
- Familiarity with project management tools such as Microsoft Project, Azure DevOps, Jira, Confluence, is preferred.
Who We Are
OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.
Why Join The OneStream Team
- Transparency around corporate structure, salary, and benefits
- Core value of customer success
- Variety of project work (not industry-specific)
- Strong culture and camaraderie
- Multiple training opportunities
All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.
OneStream is an Equal Opportunity Employer.
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