About the Role
As a Billing & Collections Specialist at Wrike, you will ensure accurate, timely billing and effective collections for our global customer base. By managing invoices, payments, and contract-related processes, you’ll directly support revenue integrity and a seamless customer experience, contributing to Wrike’s financial health and operational excellence.
Your Impact
- Support US working hours (6:30pm IST to 3:30am IST) to partner with our global teams and customers.
- Collect outstanding invoices by contacting customers via email and phone, ensuring timely payments.
- Allocate incoming funds to the correct invoices and customer accounts.
- Review, validate, and process customer contracts in CPQ/Salesforce (SFDC).
- Ensure customers are provisioned according to signed contracts and that all contractual obligations are fulfilled.
- Create, verify, and send invoices in line with internal rules, regulations, and customer requirements.
- Provide operational and process support to Sales, Renewals, Legal, Customer Support, Customer Success, and other internal teams.
- Help structure deals and contracts to find optimal solutions for Sales while complying with company guidelines and system rules.
- Validate or escalate exceptions and customization requests as needed.
- Work daily in SFDC, CPQ, NetSuite, Wrike, and Zendesk to manage billing and customer requests.
- Troubleshoot system limitations and/or issues related to billing and contracts.
- Respond to customer queries, including cancellation requests and vendor form completion.
- Provide coverage and support to other members of the billing team when required.
- Perform other ad-hoc duties as assigned to support the broader Finance and Operations functions.
Your Qualifications
- Bachelor’s degree in Business, Finance, Accounting, or a related field.
- 3+ years of relevant experience in billing, collections, order management, or a similar role.
- Fluent in verbal and written English.
- Strong computational skills (addition, subtraction, multiplication, division, percentages, proration calculations, etc.).
- Strong organizational skills and self-motivation, with the ability to work both independently and as part of a team.
- High attention to detail while maintaining an understanding of the bigger picture.
- Strong problem-solving skills, with the ability to find creative solutions while adhering to company policies and guidelines.
- Ability to work cross-functionally with Finance, Legal, Sales, and Customer Support teams.
- Good understanding of basic legal contract structure and revenue recognition concepts is a plus.
Standout Qualities
- Experience working in a SaaS or subscription-based business environment.
- Prior exposure to US-based customers, billing practices, or time zones.
- Demonstrated ability to handle complex billing scenarios and exceptions.
- Comfort working in a fast-paced, high-growth environment with evolving processes.
- Strong customer-centric mindset, with the ability to communicate clearly and professionally in challenging situations.
- Proactive approach to identifying process improvements and system enhancements.
Team Dynamics
You will be part of the Billing team within Wrike’s Finance organization, reporting to a Billing/Order Management Manager or Team Lead. You’ll collaborate closely with colleagues across Finance, Sales, Renewals, Legal, Customer Support, and Customer Success. The team culture is collaborative, supportive, and detail-oriented, with a strong focus on accuracy, accountability, and continuous improvement.
Our Work Style
You’ll work in a dynamic, global environment that supports remote collaboration and cross-
functional partnership. The role requires alignment with US working hours to support our customer and internal stakeholder base. You’ll use industry-standard tools and systems, including:
- NetSuite/Oracle (ERP)
- Salesforce & Salesforce CPQ
- Wrike (work management and collaboration)
- Zendesk (ticketing and customer requests)
- Microsoft Suite (Word & Excel)
What sets this role apart is the opportunity to work at the intersection of Finance, Sales, and Operations in a leading collaborative work management company, gaining exposure to end-to-end quote-to-cash processes in a modern SaaS environment.
Why Join Wrike?
- 10 days of National and Festival Holidays per year
- 18 calendar days of paid vacation (12 days of National & Festival holidays (10 fixed, 2 flexible))
- Sick Leave Compensation (5 Paid Uncertified Sick Days)
- Menstrual Leave: Twelve (12) days per calendar year. Women employees are eligible for up to 1 day of menstrual leave per month.
- Parental Leave: 26 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Group Medical Insurance (Employees + Dependents)
- Term Life Insurance (Rs 50,00,000)
- Personal Accident Insurance (Rs 50,00,000)
- Monthly Broadband / Internet Reimbursement (INR 1500)
- Night shift allowance
- This position is available remote in Bangalore only
What’s Next?
- Recruiter Screening: 30 mins
- Department Interview: 45 mins
- Additional Interview: 45 mins
- Meet & Greet: 60 mins
Your recruitment buddy will be Nandini Singh, Sourcing Recruiter.
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