Why This Job is Featured on The SaaS Jobs
This Engineering Manager role sits at an increasingly important intersection in SaaS: applying AI to improve how a subscription software business runs internally. Rather than focusing on a single product surface, the remit spans multiple business units, which is a common pattern in more established SaaS organisations looking to standardise workflows and reduce operational friction. The hybrid, globally coordinated setup also reflects how SaaS engineering leadership often operates across time zones to align delivery with distributed stakeholders.
From a career standpoint, the position builds durable SaaS leadership skills around roadmap ownership, cross-functional prioritisation, and turning platform-style capabilities into adopted internal tools. Managing a full-stack team while staying close to architecture and delivery creates exposure to the full lifecycle of systems that must be reliable, scalable, and measurable in impact. Experience driving engineering processes and evaluating designs is highly transferable across SaaS companies that are formalising execution as they scale.
This role is best suited to an engineering leader who prefers breadth over narrow domain ownership and is comfortable balancing people management with technical judgement. It will fit someone who enjoys stakeholder partnership, can translate ambiguous operational needs into shippable software, and is motivated by improving internal leverage across a SaaS business.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your role
As the Engineering Manager of the AI Transformation team, you will lead a team of 8-10 full-stack engineers. Your primary mission will be to partner with business units across Dialpad to design, build, and deploy AI tools that fundamentally transform and streamline our internal operations and processes.
This position reports to our VP of Engineering and will be based in our Bangalore office on a hybrid schedule. This is a global, hybrid role requiring flexibility to ensure working hour overlap with both PT and IST time zones for critical meetings and team collaboration.
What you’ll do
- You’ll have direct reports ranging from entry-level to mid-level engineers and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.
- Work closely with leadership and senior engineers to define a 1 to 3-year roadmap & vision for the team.
- Consistently work with your direct reports to support their career growth.
- Assist in evaluating technical design & architecture documents and proposals on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of rapidly growing business needs.
- Work with geographically distributed peers including engineering managers, technical leaders, product managers, designers, support engineers, and other stakeholders, in order to align on engineering-wide priorities.
- Own large projects end-to-end including requirements gathering, planning, resource allocation, and sometimes execution.
- Drive effective engineering processes and policies.
- Scale the team by recruiting candidates from diverse backgrounds.
- Get hands-on when necessary and assist with writing code, providing feedback on technical implementations & conducting architectural reviews.
- Oversee the entire lifecycle of our internal AI tools—from initial design and architecture to successful deployment and adoption—ensuring they meet the needs of all Dialpad business units.
Skills you’ll bring
- 2+ years of experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects.
- 10+ years of professional experience as an engineer or engineering leader.
- Experience with the development of performant, scalable customer-facing applications.
- Hiring & interviewing skills.
- Onboarding & mentorship experience.
