Why This Job is Featured on The SaaS Jobs
This AI Outcomes Manager role sits at the intersection of product adoption, customer strategy, and applied AI, a combination that is becoming increasingly central in modern SaaS. Rather than focusing on building models, the work is oriented around turning an AI platform into measurable, department-level impact through executive alignment, use case discovery, and practical enablement. In a SaaS context, that positions the role as a bridge between what the product can do and what customers can operationalise.
For a long-term SaaS career, the value is in developing repeatable patterns for driving outcomes across different customer environments. The remit spans stakeholder management, workshop-led discovery, and translating user needs into feedback that can influence roadmap decisions, all core skills in enterprise SaaS where retention and expansion depend on realized value. It also builds fluency in prompting and product sense as day-to-day tools, which is increasingly transferable across AI-enabled software categories.
This role tends to suit professionals who enjoy consultative problem solving and can move comfortably between executives and end users. It aligns with someone who prefers structured engagement, clear articulation of value, and iterative collaboration with Product and R&D. The hybrid Bangalore setup also signals a role that benefits from close cross-functional coordination alongside customer-facing work.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding team. The AI Outcomes Manager will play a crucial role in transforming how every department works, with the power of Glean. They will work closely with executives and end users, combining business acumen, product sense, and prompting skills to help them transform into an AI-native enterprise.
You will:
- Engage with executive sponsors and provide strategic reviews and consult customers on developing and executing on their AI roadmap
- Deeply comprehend Glean's suite of products, ensuring the ability to best help customers get the most out of the Glean platform
- Conduct use case discovery workshops and turn those use cases into tangible outcomes
- Collaborate internally with Product and R&D to help shape Glean’s product roadmap based on the voice of our users
- Proactively identify opportunities to expand Glean’s deployment and enhance customer engagement
About you:
- 10+ years of professional experience
- Hungry, curious, and consultative mindset
- Strong problem-solving skills with the ability to adapt to different users and scenarios
- Proven understanding and ability to write complex prompts
- Ability to understand various user types and convey a sense of the most valuable applications of AI in diverse job functions
- Excellent communication skills to effectively interact with multiple stakeholder groups
- Product sense and ability to drive a product’s full potential capabilities
- Good to have:
- Customer presence: ability to work with any level from individual contributors to CEOs
- Prior experience in consultative roles, solutions engineering, support, or product management
Location:
- This role is hybrid (4 days a week in our Bangalore office)
Compensation & Benefits:
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
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