Why This Job is Featured on The SaaS Jobs
This mid-level Technical Writer role stands out in SaaS because it sits at the intersection of enterprise B2B product complexity and a frequent release cadence. Documentation in that context is not a static library but part of the product surface area, shaping how customers adopt features, troubleshoot workflows, and understand platform constraints. With Netomi positioned around agentic AI for customer experience, the work naturally connects to a category where clarity, terminology discipline, and risk of misunderstanding are unusually high.
For a career in SaaS, the role offers durable leverage: learning how product teams ship continuously, how engineering decisions translate into user-facing guidance, and how release readiness is supported through documentation planning. Ownership across multiple product areas also builds a portfolio that travels well across SaaS companies, especially those serving technical or enterprise buyers where precise enablement reduces support load and accelerates time to value.
The position is best suited to someone who prefers structured, systems-oriented work and can independently drive documentation from discovery through publication while collaborating closely with product and engineering partners. It aligns with professionals who enjoy translating evolving technical capabilities into consistent, customer-facing narratives and who want to deepen fluency in modern SaaS tooling and workflows such as Agile practices and Git-based processes.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
The Technical Writer produces high-quality, customer-facing documentation that supports the successful use of our products and scales with our growing company. You will work closely with product managers, developers, and quality teams to deliver clear, accurate, and user-focused product documentation for frequent product releases.
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Responsibilities- Own and maintain documentation for multiple product areas from planning through release.
- Partner with product managers and engineers to develop an in-depth understanding of product features, workflows, and technical constraints.
- Write and update release notes, feature documentation, and user guides in support of weekly product releases.
- Ensure documentation is accurate, current, and aligned with established terminology, style, and audience guidelines.
- Identify documentation needs, gaps, and dependencies, and address outdated or inaccurate content.
- Incorporate feedback from internal teams and customers to continuously improve documentation quality and clarity.
- Support release readiness by tracking doc needs across active product changes.
- Make informed decisions about documentation scope and prioritization in partnership with docs leadership.
Requirements- 2-5 years experience as a technical writer, with demonstrated ownership of product documentation.
- Experience writing docs for enterprise software products, preferably for B2B SaaS.
- Strong structured writing skills, with the ability to present complex information clearly and concisely.
- Ability to apply established documentation standards, templates, and terminology consistently.
- Ability to work independently in a fast-paced, release-driven environment.
- Attention to detail and the ability to quickly understand technical concepts and workflows.
- Ability to ask effective questions and collaborate with technical stakeholders.
- Excellent written and verbal communication skills in English.
- Familiarity with Agile/Scrum development and documentation that aligns with a regular release cadence.
- Experience working in a Git-based workflow.
- Ability to manage multiple documentation updates concurrently
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
