Why This Job is Featured on The SaaS Jobs
HR operations is a core, often underappreciated layer of SaaS execution, especially in product companies supporting IT teams at scale. This HR Coordinator role sits at the intersection of employee experience and operational rigor, with clear touchpoints across onboarding, HR systems, and day to day issue resolution. In a SaaS environment where teams and org structures change frequently, that combination of service and process discipline tends to matter as much as policy knowledge.
For a SaaS career path, the work builds durable fundamentals in people operations: running repeatable onboarding flows, maintaining clean HRIS data, and coordinating lifecycle events like role changes and terminations. Those skills translate across SaaS companies because they underpin reporting accuracy, compliance readiness, and the ability to support distributed stakeholders such as IT and payroll. It is also a practical way to learn how scaling companies standardize processes without breaking employee support.
This role fits someone who prefers structured work, high attention to detail, and steady relationship building across the business. It will suit an early to mid career HR professional who wants broad exposure to operational HR rather than a narrow specialist track, and who is comfortable being a first point of contact in a hybrid, office anchored setup in Austin.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
We are looking for a HR and People Coordinator to join our NinjaOne HR team. This person will perform a broad range of human resources activities and will serve as an integral contributor to support the growth and operations of the company. This coordinator will be the first point of contact to assist employees in HR related inquiries including insurance, payroll, employer verifications, and conflict resolution.
Location - Hybrid in Austin, TX (In the office 3/4 days per week Mon, Tues, & Thurs)
Manage the onboarding steps associated with transitioning candidates to new hires, including welcome emails, IT logistics, onboarding instructions, I-9s, etc. while partnering with key stakeholders
Responsible for data management within HR information system, and employee personnel files including pay changes, role changes, and organization updates
NinjaOne is a leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, MSPs and IT departments can automate, manage, and remediate all their endpoint management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers around the world and is consistently ranked #1 for its world-class customer support. NinjaOne has been recognized as the best rated software in its category on G2 and Gartner Digital Markets for the past three years.
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
