Why This Job is Featured on The SaaS Jobs
This Senior People Relations Partner role stands out in SaaS because it sits at the intersection of global scale and regulated complexity. In a category like payroll and HR platforms, employee relations work is tightly linked to operational risk, customer trust, and the ability to run consistent people processes across jurisdictions. The remit touches multiple worker types and many countries, which is a common reality for modern SaaS companies selling to distributed teams.
From a SaaS career perspective, the role builds durable expertise in designing repeatable, tool-supported processes rather than handling one-off cases. The emphasis on investigations, termination governance, and trend analysis maps well to how SaaS organisations operationalise policy through workflows, case management systems, and cross-functional partnering with Legal, Payroll, and HRBP teams. Experience translating employment law constraints into scalable internal practices tends to transfer across high-growth SaaS environments.
This position is best suited to professionals who prefer structured problem solving, discretion, and impartial decision making, and who are comfortable owning sensitive matters end to end. It will appeal to candidates who like operating with autonomy in a remote setting and who value clear interfaces with stakeholders across functions and geographies.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Who we are is what we do.
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why should you be part of our success story?
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.
Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
Overview:
The Employee Relations Partner provides consistent and compliant consultation to HR Business Partners, leaders and managers to successfully resolve team member conflict, facilitate disciplinary actions, and process terminations. The Employee Relations Partner conducts team member related investigations to ensure that all issues are resolved in adherence with the applicable laws and regulations as well as company policies and procedures and manages resolutions to completion in partnership with management and HR Business Partners. The role serves as the compliance specialist working between Legal and HR Business Partners and managers to compliantly, accurately and timely process terminations for all worker types in an effort to both minimize company liability and deliver respectful offboarding.
What You'll Do
Provide consistent, tactical team member relations consultation to managers and team members to resolve team member issues and advise on team member conflict resolution, disciplinary action and/or termination in adherence with all local, state, federal and international laws and regulations.
Own and manage all terminations for all worker types to include the handoff of disciplinary issues and performance issues to result in involuntary termination from HR Business Partners and managers to the voluntary resignations.
Responsible for the offboarding process to include but not limited to initiating workflows and form triggers to fully process all termination types for all worker types.
Serves as the involuntary termination expert to understand compliance in all countries and for all worker types to ensure we successfully and accurately process terminations, to include team member negotiations, notifications, and documentation.
Conduct HR related investigations to ensure that team member issues are resolved in adherence to all company policies and procedures and local, state, and federal regulations and manage resolution by providing recommendations to management and HR Business Partners as appropriate.
Analyze and interpret data to monitor team member relations trends in order to aid management in addressing the trends proactively.
Liaise directly with Legal, People Operations, HR Experience, Payroll, HR Business Partners, and People Success to build processes to support processing, administering, facilitating, and otherwise delivering compliant conflict resolution and terminations.
Oversee Jira and other tools and tickets for compliance reporting assigned to the People team or related to team member relations issues, conflict, internal investigation, policy compliance, or other allegations for which team member relations issues up to and including termination may result.
Create and manage standard operating procedures for investigations to include conducting fair, neutral, and timely investigations in accordance with company policies and procedures and federal/state/international laws and regulations.
Partner with People Success to create and deliver guidance and training to managers in handling of team member relations matters to include but not limited to company policy interpretation, ability to handle team member conflict resolutions, manage disciplinary actions and compliant termination guidance.
What You'll Need
Minimum 5+ years of relevant experience in team member relations, employment law, people support, people operations, HR compliance, HR Generalist type of roles with direct exposure to, and responsibility for, investigations and terminations.
What You Bring
Ability to conduct sensitive investigations and identify violations of federal, state and local regulations and/or violations of company policies and procedures
Strong organizational, analytical, and negotiation skills
Strong conflict resolution skills and ability to remain impartial during investigations
Strong oral and written communications skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to handle confidential information appropriately
Ability to work independently with minimal supervision
Ability to upskill and train on technology and functional aspects of case management systems, HRIS, compliance tools, etc.
Ability to work independently with minimal supervision
Flexibility to operate successfully and excel in a hyper growth, ever changing, fast-paced environment
Capable of multitasking, highly organized, with excellent time management skills
Detail oriented with excellent follow-up practices
Proficiency in Google Suite required
Knowledge of employment law, specifically regarding team member conduct and terminations in USA, Canada, Germany, Netherlands, and United Kingdom or other countries with ability to learn and leverage internal knowledge bases to facilitate compliant investigations and terminations
Ability to travel internationally for offsites and events.
Strong desire and preference to work in a fully remote, global environment and not in an office.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may be subject to change based on organizational needs.
We welcome people from all backgrounds who seek the opportunity to help build the future of work.
We do not have offices. We are remote first and fully global and remote. We expect people to be comfortable, autonomous, and thrive in a remote working environment. Please speak with your recruiter to better understand our culture and work environment to ensure it's the right fit for you.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access
At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.
Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.
Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at recruiting@deel.com.
As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.
This application process does utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. As a fully remote company, we also utilise AI-powered deepfake and fraud detection technologies to verify the authenticity of candidate identities and interactions during assessments and interviews. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Privacy Policy.
