About the team/role
As a Customer Success Implementation Manager, you will drive execution with our most important customers and partners. In this role, you will coordinate cross-functionally across all departments within the organization: Product, Engineering, Operations, Revenue, Finance and Legal. You will own the day-to-day project management of multiple deployments running simultaneously. We aim to provide a white glove service, manage project scope, and ensure deployments are completed on time. Our ideal candidate is fundamentally a project manager who has experience deploying integrated software solutions.
What you’ll do
- Identify and understand project risks, and coordinate with respective teams as applicable to mitigate and resolve
- Communicate and influence on project planning, execution, and delivery
- Oversee the planning, tracking, and completion of all project tasks throughout the customer or partner onboarding process — including but not limited to:
- Develop and deliver project plans and RAID logs based on templates
- Provide ongoing deployment progress to management using relevant reporting tools and dashboards
- Develop and oversee the project and lead regular project check-in meetings
- Document, coordinate, and monitor the progress of the customer or partner, including ensuring all requirements are met
- Coordinate internal resources as required, drive the project to release on time with high-quality
- Prepare and coordinate client training; consult and help customers or partners understand product features and benefits
- Transition customer or partner from sales to customer success or business development
- Manage dependencies both within and across the company for multiple projects running simultaneously
- Translate relevant, actionable information to be digestible by various audiences (project-level resources to executives)
What you bring
- 3+ years of project management experience in the related industry or SAAS
- Outstanding written/oral/presentation skills; comfortable communicating at multiple levels within an organization (executives to analysts)
- Strong interpersonal skills with the ability to build diverse relationships and influence collaborative decision-making
- Strong technical understanding of software systems at scale
- Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes
What you’ll get
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive compensation and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
