Why This Job is Featured on The SaaS Jobs
This Senior Software Engineer role sits in a part of the SaaS ecosystem that often determines retention and expansion: the customer experience layer of a cloud data platform. The remit spans product-facing engineering that turns real-world diagnostic signals into features, reducing the need for manual intervention when customers hit friction. Work across AWS Lambda and Kubernetes also reflects the operational realities of modern SaaS at scale, where reliability and observability are product concerns, not just infrastructure tasks.
For a SaaS career, this kind of remit builds durable strengths in feedback-loop engineering: instrumenting systems, pinpointing issues, and shipping improvements that measurably change customer outcomes. The cross-functional coordination with product, design, and partner teams is also a strong proxy for how senior engineers operate in mature SaaS organizations, where impact depends on aligning stakeholders and integrating across a platform rather than owning an isolated service.
The role fits engineers who prefer problem-solving grounded in production telemetry and customer-reported behavior, and who enjoy moving between backend services, data analysis, and product surface area. It is also well suited to someone comfortable leading multi-team projects and mentoring, with an interest in making supportability and self-service part of the core product.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.
Senior Software Engineer - Customer Experience Engineering
Our customers are very happy with our technology and are quickly expanding their use cases, only limited by their own imaginations. The Customer Experience Engineering Team aims to enable customers to push these limits, and when customers run into roadblocks or issues, enable them and our internal technical resources to resolve those issues and get back to seeing success with Snowflake.
Snowflake’s Customer Experience Engineering Team is expanding! We are looking for a Senior Software Engineer to join our team who likes building intelligent data applications that give insight into diagnostic data and technical content that is relevant to issues customers may be facing. Our Customer Experience Senior Software Engineers enjoy developing features into the Snowflake product that aim to greatly reduce friction points that block customers and regularly require help from Snowflake technical experts. They are excited by the challenges presented by extracting intelligence from a wide variety of data sources, including structured and unstructured data.
You will:
Lead and drive projects that span our stack, including Java and Python services hosted in AWS Lambda and Kubernetes.
Promote strong collaboration within a cross-functional team, including product management and design.
Deliver features requiring close coordination with several partner teams.
Be a strong contributor to the product vision and drive team planning.
Pinpoint problems, instrument relevant components as needed, and ultimately implement solutions.
Mentor and coach junior team members.
Our ideal Senior Software Engineer will have:
B.S. or M.S degree in CS, MIS, or equivalent discipline
6+ years experience hands-on software engineering experience
Deep understanding of modern application design architecture, good API design patterns, performance, and scale.
Expertise in at least one of the following (bonus for more than one): Python, Java, NodeJS, GoLang, C#, Ruby.
Experience with software engineering best practices: unit testing, code reviews, and design documentation.
Excellent debugging and troubleshooting skills, especially in a cloud environment.
Demonstrated technical leadership experience, such as being an architect or tech lead for high-impact projects.
Great communication skills, both verbal and written and an interest in working with a diverse set of peers and external developers.
Genuine enjoyment of the art of building great software, and a love of learning new things
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
