Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Sales Operations Manager, Asia
The Sales Operations Manager, Asia will drive the operational engine behind a high growth APAC sales organization by translating data into decisions that accelerate revenue performance, improve forecast precision, and strengthen execution discipline.
This role shapes how regional leaders manage pipeline health, quota attainment, and deal progression, directly influencing business predictability and growth outcomes. You will partner closely with senior sales leadership to standardize cadence, elevate data quality, and embed scalable operating rhythms across diverse markets.
At Genesys, you will contribute to transforming how organizations deliver empathetic, AI powered customer experiences, while gaining exposure to regional strategy and enterprise level decision making.
Key Responsibilities (including but not limited to) :
Business Analytics: Track and analyze key metrics – deal bookings, quota attainment, and forecast accuracy.
Participate in weekly sales forecast calls and associated reporting for sales management.
Quantitative and Qualitative assessment of forecast risks, leveraging historical close rates, opportunity fields etc.
Act as single point of escalation for regional sales teams to manage forecasting, process issues relevant to quota and booking issues (including booking validation, RoE related processes), reporting queries, and Salesforce account issues across all verticals in the sub-region.
Provide input to remove duplication of effort and ensure we are leveraging centrally produced sales and revenue operations dashboards and reports where
possible.
Work with leaders to ensure regional reporting requirements are captured including efforts aligned with global reporting initiatives.
Support APAC Operations Senior Director in collating sales quota and pipeline reports, sales metrics and data, and presentations for Quarterly Business Reviews (QBRs).
Provide insights into effectiveness of specific programs and opportunities and report progress against budget and forecast – Top X, Competitive displacements, AI attach, Partner Contribution, New Logo acquisition, CXE etc
Primary business partner for regional sales directors – helping them understand, analyze and enhance territory effectiveness, MEDDPICC / GWoS adoption, pipeline hygiene etc
Work with leaders to drive Globally Consistent (Minimum) Cadence schedule and drive Salesforce hygiene.
Support Revenue Operations Specialists, when necessary, with field process issues/booking issues etc.
During close periods closely monitor “to go” deals for the region and ensure deals progress through booking process and work with Account Executives to resolve any issues as they arise, ensuring the unit leaders are kept abreast of any issues as they arise.
Proactively conducts analysis on KPIs to include win-loss, indirect bookings, cloud-mix, new strategic campaigns and ad-hoc analysis.
Build dashboards to track key metrics and pipeline visibility to initiatives.
Qualitative Attributes :
Ability to deliver data and insights in a clear and concise manner.
A willingness to learn new software and tools to enable better decision making by sales business partners.
Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly.
Demonstrates ability to take on projects and take feedback from key stakeholders
Change Management around Operational rigor and discipline in the region of coverage
Skills and Experience :
8+ Years of progressive experience in Sales / Business Operations roles, supporting high growth sales organisations
Proficiency with Enterprise grade CRM and Data Visualization tools
MBA woud be a plus
Working knowledge of SaaS and Cloud Business Metrics such as ARR, ACV, NRR etc
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in Singapore.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
