Why This Job is Featured on The SaaS Jobs
Intercom sits squarely in the SaaS infrastructure layer, building AI-driven customer service and helpdesk products used at meaningful scale. A Technical Recruiter role here is notable because it supports the talent engine behind a product-led platform where engineering capacity directly shapes delivery, reliability, and the pace of iteration. The focus on hiring for the technology behind an AI agent also signals proximity to one of the most active areas of SaaS product development.
For a long-term SaaS career, this position offers repeatable experience in operating a structured, data-informed hiring process inside a software company with global usage. It builds fluency in how modern SaaS orgs define roles, run interview loops, and use tooling and automation to improve throughput and candidate experience. The emphasis on partnering with hiring managers and running debriefs strengthens stakeholder management skills that translate across Talent Acquisition leadership paths in SaaS.
This role fits recruiters who like owning end-to-end workflows and balancing sourcing craft with process discipline. It will suit someone who enjoys technical talent markets, can work across multiple requisitions without losing detail, and prefers using metrics and systems to refine how hiring decisions get made.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
What's the opportunity?
Intercom is at the forefront of AI-driven customer service, leading the market with Fin by Intercom, the most powerful AI customer service agent, and Helpdesk by Intercom, a fully featured AI-enhanced helpdesk for human support. Our mission is to help businesses deliver incredible customer experiences while enabling support teams to work smarter, faster, and more efficiently—all through our seamless platform.
More than 25,000 businesses use Intercom to send millions of messages to their customers each month. Our core values drive us: we push boundaries, move with speed and intensity, and consistently deliver outstanding value. If you’re eager to grow in a fast-paced environment, develop your craft, and be part of a dynamic, collaborative recruiting team, this is the opportunity for you.
We are looking for a Technical Recruiter to join our talent acquisition team to help hire the exceptional talent that will power the technology behind Fin. In this role, you’ll be a trusted partner to candidates, ensuring they have a positive and engaging experience throughout the hiring process.
What will I be doing?
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Build and manage strong candidate pipelines through creative sourcing, screening, and engaging outreach.
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Partner closely with hiring managers to deeply understand role requirements and drive a seamless hiring process.
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Use data-driven insights to continuously improve and refine recruiting strategies.
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Lead structured interview panel meetings and debriefs to ensure high-quality hiring decisions.
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Master our recruiting tools and systems, leveraging automation and AI where possible
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Manage the full candidate lifecycle—from first contact to offer acceptance—ensuring a world-class candidate experience.
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Stay up to date with the latest industry trends, emerging technologies, and best practices in technical recruiting.
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Represent Intercom’s mission, vision, and values with professionalism and authenticity.
What skills do I need?
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2+ years of technical recruiting experience, ideally in a fast-paced, high-growth environment.
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Strong ability to source and attract top engineering talent through multiple channels.
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Solid understanding of the global technical hiring landscape, particularly in Ireland.
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Excellent multitasking skills—you can balance multiple roles, collaborate with different teams, and keep the hiring process moving smoothly.
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Exceptional communication and interpersonal skills—you build trust and strong relationships with both candidates and stakeholders.
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Strong analytical and problem-solving abilities—you use data to guide decision-making and improve recruiting processes.
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Experience with LinkedIn, Twitter, GitHub, and other networking platforms to connect with top talent.
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A proactive, growth-oriented mindset—you take initiative, learn quickly, and are excited to level up your recruiting craft.
Why join us?
We invest in our people, provide great benefits and create an environment where you can grow, learn, and make an impact. Our team is a community of world-class recruiters who support and challenge each other. If you want to take your recruiting career to the next level, this is the place to do it.
Benefits
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Ready to grow your career?
If you’re passionate about hiring great talent, learning from an exceptional team, and growing in a fast-moving environment, we’d love to hear from you
