Our People team is looking for a People Operations Specialist (France & EMEA) who will own People Operations in France & EMEA while driving improvements through systems, automation, and data.
This role sits at the intersection of People Operations, People Systems, and employee support, with primary ownership of managing and responding to People Support Help Desk tickets. The core focus is delivering timely, high-quality responses to employee requests, ensuring a strong day-to-day support experience. Building on those insights, you will optimize employee lifecycle processes, enhance help desk operations, and reduce manual work through improved system design and integrations - driving more scalable and efficient ways of working over time.
The ideal candidate has experience working with global, distributed teams and is comfortable operating across both HR and technical domains. You should be able to manage day-to-day operations while also identifying opportunities to improve workflows, implement automation, and strengthen data integrity across systems.
As a team member we are looking for someone who embodies our core values: someone with grit that the team can absolutely trust, who genuinely cares about our people, and who acts with candor and humility. Collaborating with a global team, you will be a strong communicator, empathetic and humble and comfortable with the unknown. We can guarantee a career journey that is filled with change and growth as part of being a core member of a global and evolving company.
YOUR ROLE WILL CONSIST OF:
France & EMEA People Operations
- Own end-to-end People Operations for France & EMEA, including onboarding, offboarding, employee data changes, and documentation
- Ensure compliance with French labor law and the Syntec collective bargaining agreement (CBA), while maintaining awareness of broader EMEA requirements
- Manage benefits and leave processes across EMEA, for example: congés payés, RTT, sick leave, parental leave, etc.
- Act as a primary point of contact for employees across France & EMEA
- Identify inefficiencies in France & EMEA processes and apply scalable solutions
People Systems & Automation
- Own and optimize People systems supporting France and EMEA (HRIS, ticketing, workflows, integrations)
- Support the improvement and scale the People Support Help Desk, building on existing foundations
- Troubleshoot system issues and help implement integrations (APIs, SFTPs) impacting HR data and processes
- Drive automation to reduce manual work, prioritizing France while enabling broader EMEA scalability
- Partner with global teams to align local processes with scalable system design
Data Integrity & Reporting
- Ensure accuracy of employee data across France and EMEA through audits and system controls
- Build and maintain reporting on headcount, attrition, and operational metrics
- Use data to identify process gaps and recommend improvements
Process Improvement & Global Alignment
- Redesign processes, creating scalable solutions to where applicable
- Document workflows and enable self-service
- Collaborate with global People team members to standardize practices
- Partner closely with Compliance on complex regulatory topics while owning day-to-day execution
WHAT YOU BRING:
- 3+ years of HR / People Operations experience in France
- Strong knowledge of French labor law and Syntec CBA (required)
- Exposure to EMEA HR operations is a plus
- Proven experience implementing and optimizing HR systems (HRIS, ticketing tools, workflows, integrations)
- Hands-on experience launching or significantly improving tools such as HRIS platforms or People Support Help Desks
- Experience managing and troubleshooting integrations (APIs, SFTPs, middleware) across HR systems
- Demonstrated ability to use systems and automation to scale HR processes and reduce manual work
- Comfortable operating across both operational and technical domains, acting as a bridge between People and systems
- Naturally curious and proactive with technology, continuously exploring and improving tools and workflows
- Strong attention to detail in compliance-heavy environments
- Analytical mindset with strong Excel / Google Sheets skills
- You are able to commute to our Paris office 2-3 times per week
#LI-Hybrid
