We are seeking a highly motivated Training Specialist to join our team. In this role, you will be an integral part of customer training delivery and administrative management. As a Training Specialist, you will report directly to and support the Training & Product Education Manager in evaluating the effectiveness of the training program.
Responsibilities
75%
- Conduct effective and engaging in-person customer professional development sessions, with travel about 50% of the time. This travel will be heavily scheduled during late summer and back to school season. Expect weekly travel from July-October
- Conduct effective and engaging virtual customer professional development sessions for K12 administrators, counselors, and educators
- Lead our customer webinar series - including creating session content, scheduling and facilitation
- Manage operations and tracking of professional development in our CRM, Salesforce
- Become a product expert and provide feedback to the product team
25%
- Support the Customer Success team in their training facilitation and product knowledge by leading internal training and enablement sessions
- Support the creation and updating of professional learning resources including training slide decks, help articles, and other customer-facing materials
- Assist with additional training team projects as they arise
- Experience delivering content/presentations in an education or professional setting
- Experience within the K12 landscape delivering professional development to educators highly preferred
- Experience delivering SaaS training
- Ability to deliver training to users of varying technical abilities
- Ability to learn new technology quickly and thoroughly
- Strong written communication skills and copywriting abilities
- Strong time and project management skills
- Proficiency in Google Workspace, including editing Google Slides to meet branding standards
- Familiarity with Salesforce
- This is a role with a large amount of travel. Willingness and ability to travel 75%+ of the time for customer professional development. Travel for customer sessions takes place largely between July-October. This role will also attend 2 internal company trips per year
- Logistics: Located in the East Coast Timezone, Located near a major airport
We encourage candidates that do not fulfill all the exact requirements to apply.
- 100% health care coverage for Employee
- 401K with company matching
- Dental & Vision
- Parental Leave
- Subsidized gym membership
- Remote work stipend
- Annual team offsite
A reasonable estimate of the on track earnings range for this position is $70,000 - $78,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.
SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
