Why This Job is Featured on The SaaS Jobs
This counsel role sits at a key pressure point for modern SaaS: shipping AI-enabled product capabilities while meeting rising expectations around privacy, telecom regulation, and enterprise trust. With an AI-powered communications platform in scope, the work spans product lifecycle decisions and regulated surfaces where SaaS companies often face the most scrutiny as they expand across markets and customer segments.
For SaaS legal careers, the standout value is the breadth of operating exposure. The remit touches product counseling, incident response, security certifications, and commercial enablement, which mirrors how in-house legal teams in subscription businesses balance risk with iteration. Experience building playbooks and governance around AI training data, marketing compliance, and cross-border privacy becomes portable across SaaS categories, particularly where data processing and platform integrations are central.
This position suits a counsel who prefers being embedded with Product and Engineering rather than operating as a downstream reviewer. It will fit someone comfortable translating complex requirements into practical guardrails, and who enjoys coordinating across Security, Sales, and Customer Success to make compliance operational. The in-office San Ramon setup also signals a role designed for high-touch collaboration and stakeholder visibility.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your role
As a Product, Privacy, and Regulatory Counsel, you'll own the legal strategy where product innovation, data privacy, and regulatory compliance intersect. You'll work closely with Product, Engineering, Security, Telephony, Marketing, Sales, and Customer Success to embed legal judgment directly into how Dialpad's AI-powered products are designed, launched, and scaled globally. You'll also help build the frameworks, playbooks, and guardrails that position Dialpad as a trustworthy, enterprise-ready AI platform. You are not a compliance gatekeeper - you are a builder.
This position reports to our Assistant General Counsel and has the opportunity to be based in our San Ramon, CA office. You will join a collaborative legal team alongside dedicated product and privacy legal resources, supported by a strong network of outside counsel and cross-functional partners. This is a high-visibility role with direct exposure to Dialpad's executive team and enterprise customer base.
What you’ll do
- AI governance & product counseling - Advise Product and Engineering on privacy-by-design, AI governance, and regulatory risk across the full product lifecycle. Support the development of legal frameworks covering AI training data, LLM data use, model governance, and compliance with the EU AI Act, US state AI laws, and FTC guidance.
- Global privacy & data protection - Support Dialpad’s global privacy compliance program (GDPR/UK GDPR, CCPA/CPRA, HIPAA, and beyond) in partnership with dedicated legal team members. Help manage the data subject access request program, maintain DPIAs and RoPAs, and serve as on-call counsel for data incidents, including breach response and required notifications.
- Telecom & regulatory compliance - Advise on federal and state telecom regulations (FCC, TCPA, 911, USF), track international developments, and handle CALEA readiness, law enforcement requests, and sectoral compliance across regulated verticals.
- Security partnerships & certifications - Partner with Security and GRC teams on certifications (ISO 27001, SOC 2, PCI, HIPAA) and help design privacy-enhancing controls including automated redaction, anonymization, and access governance.
- Commercial & marketing enablement - Handle DPA and BAA negotiations, support complex enterprise transactions, and advise on marketing compliance including TCPA, CIPA, web tracking, consent signals, and digital advertising practices.
- IP & legal operations - Participate in the Patent Review Board, coordinate patent prosecution with outside counsel, contribute to key internal policies, and drive legal ops scalability through automation and AI tools.
Skills you’ll bring
- J.D. from an ABA-accredited law school; active bar membership in 1+ U.S. states.
- 6+ years of relevant legal experience, preferably including meaningful time at a recognized law firm with a technology or privacy practice, combined with in-house experience at a SaaS or technology company.
- Deep expertise in GDPR, CCPA/CPRA, and HIPAA, including privacy-by-design and cross-border data transfers.
- Familiarity with AI legal frameworks (EU AI Act, US state AI legislation, FTC priorities).
- Experience communicating complex legal concepts to non-legal audiences.
- Experience advising Product and Engineering teams on product, privacy, and regulatory matters.
- Experience with FCC/TCPA/VoIP regulation or communications products such as call recording, telecom, or voice/AI-enabled workflows.
- Experience with incident response and breach notification under US state laws and GDPR.
- CIPP/US, CIPP/E, or equivalent privacy certification is a plus.
