Why This Job is Featured on The SaaS Jobs
This Customer Success Intern role is notable in SaaS because it sits at the operational center of retention and expansion work, not just customer communication. The remit touches onboarding, billing coordination, internal enablement, and customer meetings, reflecting how modern SaaS customer success blends service, process, and cross-functional alignment. The explicit use of systems like Salesforce and Dealhub signals an environment where customer data and workflow discipline shape day-to-day execution.
For someone building a SaaS career, the role provides early exposure to the mechanics behind scalable customer operations. Work on questionnaires, templates, knowledge base updates, and enablement frameworks builds foundational skills in standardization and repeatability, which are core to subscription businesses. Participation in streamlining across Billing, Product Marketing, and Sales Ops also helps develop an understanding of how SaaS teams reduce friction across the customer lifecycle.
This position suits an early-career candidate who prefers structured, detail-oriented work and learns quickly from varied tasks. It will particularly fit someone interested in customer-facing roles that also involve systems, documentation, and internal coordination, rather than purely relationship management. Comfort collaborating across departments and communicating clearly in English will matter in making the most of the scope.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role
As part of the Customer Success team at NinjaOne, you will assist the Customer Success Managers with their tasks, and you will be also involved in helping the management team to empower the organization.
Location - Berlin, Germany
What You'll be Doing
- Calling customers for various reasons (follow-up, billing, welcoming them to NinjaOne)
- Preparing and sending administrative documents
- Learning how to use Salesforce and Dealhub as part of your daily tools
- Participating in the creation of our sales enablement framework (e.g. building our competitive intel tools, learning how to use the SPIN framework etc.)
- Creating presentations for internal and external use to improve communication and messaging
- Participating in customer meetings
- Working on streamlining our operations and enhancing coordination between departments (e.g. Billing, Product Marketing, Sales Ops, etc.) to achieve peak efficiency and elevate the overall customer experience
- Creating templates and e-mails that our team will be using in the communication with our partners
- Building and conducting questionnaires for our customer base
- Consistently work with the team managers to update our internal knowledge base and training material
- Other duties as needed
About you
- Professionally proficient in English
- Eager to learn and discover
- Dynamic and adaptable
- Solution-orientated
- Great plus: Professionally proficient in German or French, prior usage/knowledge of Salesforce
About Us
NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
Grow personally and professionally with one of the fastest growing companies
Enjoy your lunch covered by NinjaOne 3 times/week at the office
Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with a curious, kind, international and intercultural workforce
Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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