Why This Job is Featured on The SaaS Jobs
This Technical Staff role stands out in the SaaS landscape because it sits where AI product capabilities, trust and safety, and real-world deployment meet. Rather than focusing solely on internal tooling, the remit explicitly includes extending intelligence and investigations work into external-facing environments, which is increasingly central as AI-driven SaaS products are adopted by partners with operational constraints and risk exposure.
For a SaaS career path, the role offers durable experience in turning research-grade or internal capabilities into repeatable offerings. That kind of productization work builds judgment around what can scale versus what remains bespoke, and it strengthens the ability to translate technical tradeoffs for mixed audiences. The emphasis on workflows that process large-scale data also maps well to common SaaS realities like instrumentation, monitoring, and continuous improvement tied to measurable outcomes.
This position is best suited to professionals who prefer operating across boundaries: building prototypes, shaping early concepts, and then carrying them through deployment and adoption. It will fit someone comfortable with ambiguity and cross-functional coordination, including partner-facing communication, while still staying close to implementation details and operational needs.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
The Intelligence & Investigations team works to rapidly detect, understand, and disrupt abuse involving AI technologies to ensure they are used safely and responsibly. We identify emerging abuse trends, analyze risks, and partner across OpenAI to develop mitigation strategies that strengthen product safety and support high-stakes decision-making. Our work contributes directly to OpenAI’s mission of ensuring AI benefits all of humanity.
About the Role
We are seeking a technical builder and operator to help extend Intelligence & Investigations capabilities into external-facing environments. This role sits at the intersection of technical development, productization, partner engagement, and operational delivery.
You will help translate internal intelligence and investigative capabilities into durable external solutions that can be deployed in real-world settings. This includes shaping early product concepts, building and adapting technical workflows, and working closely with both internal teams and external stakeholders to ensure what we develop is practical, scalable, and grounded in real operational needs.
The right person for this role is highly technical, but not limited to a narrow engineering lane. They can prototype and build, work directly with users, understand operational problems, and help turn emerging concepts into practical capabilities. They are comfortable moving between product thinking, technical implementation, external engagement, and cross-functional coordination. They are also motivated by the responsible use of AI in high-stakes environments and eager to help bring advanced technical capabilities to partners who need them.
This role is based in San Francisco, CA; Washington D.C.; or New York, NY. We offer a hybrid work model (3 days per week in office), remote flexibility where appropriate, and relocation assistance for new employees.
In this role, you will:
Define and shape external intelligence and investigative capabilities for mission-oriented partners
Prototype and build technical workflows that process large-scale data to identify risks and support decision-making
Translate internal tools and capabilities into deployable external solutions and offerings
Deploy and operationalize solutions in real-world environments, driving adoption and measurable impact
Serve as a primary interface between Intelligence & Investigations, OAI internal teams, and external stakeholders
Communicate technical concepts and tradeoffs clearly to build trust and enable informed partner decisions
Identify and scale repeatable solutions from bespoke partner needs into durable capabilities
Design user-facing workflows and interfaces for non-technical or mixed-technical users
You might thrive in this role if you have / are:
Strong technical fluency with a track record of building or deploying data-intensive systems or workflows
Experience operating at the intersection of technical development and real users, including product shaping or partner-facing work
Ability to navigate ambiguity and execute, moving from early-stage concepts to production-ready solutions
Skill in translating complex technical capabilities into practical, usable tools or services
Strong product judgment, including identifying what should scale vs. remain bespoke
Clear and effective communicator across both technical teams and external stakeholders
Experience in relevant domains such as intelligence, security, trust & safety, data analysis, or public sector technology
Proficiency with modern technical tooling, including data analysis (e.g., SQL, Python) and AI-enabled workflows
Proven cross-functional operator, able to drive alignment and execution across teams
Commitment to the responsible use of AI and applying technology to meaningful real-world problems
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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