Why This Job is Featured on The SaaS Jobs
This SDET II role sits at the intersection of SaaS delivery and applied AI, focused on validating conversational products used in enterprise customer experience. In the current SaaS landscape, agentic and no code platforms introduce new quality risks around model behavior, integrations, and real world variability, making QA a core product competency rather than a final gate. Work on AI driven CX software also tends to surface edge cases that traditional web testing does not, particularly where responses are probabilistic and accuracy is part of the user experience.
From a SaaS career perspective, the remit builds durable strengths in test strategy, API level validation, and automation with scripting, alongside the emerging discipline of evaluating model quality. Experience translating detailed testing feedback into improvements for AI models is especially portable across modern SaaS teams adopting LLM features, where QA increasingly includes data quality awareness and workflow design for AI assisted tooling.
The role is best suited to an SDET who prefers hands on ownership across manual and automated approaches, and who enjoys collaborating across multiple teams to raise quality standards. It will fit someone comfortable working with ambiguity in AI outputs and motivated by iterative refinement of product behavior in production like environments.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
Job Description:
We are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!
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Job Responsibilities
- Testing of AI based conversational products
- Monitoring and improving quality assurance process ensuring any agreed-upon standards and procedures are followed
- Providing a high level of data quality awareness across multiple teams
- Evaluating and identifying where enhancements in accuracy of models are required
- Detailed testing feedback preparation to help the team to improve AI models
Requirements
- A good focus on delivering high-quality products and a passion for learning new technologies
- Should have a passion for Manual & Automation Testing, Test Planning, Test Cases, Preparation, and Execution
- Should have experience in API testing and scripting languages, like Python
- Good to have working experience on BDD (Behavior Driven Development) platform
- Bachelor in Computer Science or related Engineering field
- 4-6 years of relevant experience
- Exposure to AI-assisted testing tools for test case generation, automation scripting, and defect analysis. Ability to validate and effectively use AI-generated outputs in QA workflows.
- Should understand testing requirements related to the current project/product
- Ability to work in a fast-paced and dynamic work environment
- Excellent knowledge of Manual Testing concepts and tools
- Exposure to New technology, Problem-solving skills, Self-motivated and self-starter, work without supervision
- Learning attitude and assured on the QA related Processes
- Knowledge of any Database (MySql, etc) is a plus
- Excellent written and verbal communication
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
