Why This Job is Featured on The SaaS Jobs
Agentic AI is becoming a core layer in modern SaaS, especially where customer experience and support operations sit close to revenue. This role stands out because it sits at the intersection of LLM behavior, workflow orchestration, and enterprise-grade integrations, translating AI capabilities into repeatable automations rather than one-off demos. The emphasis on a no-code platform also reflects a broader SaaS shift toward configurable products that scale across many customers and use cases.
For a SaaS engineering career, the work maps to durable problems: building reliable integrations, handling non-happy paths, and treating prompts and tools as production assets that require testing and iteration. Experience with retries, timeouts, idempotency, and cost and performance tuning is directly applicable to multi-tenant SaaS systems, particularly as AI features move from experimental to operational. Collaboration with Product, QA, and Delivery also signals exposure to how SaaS teams ship and maintain customer-facing automation in production.
This position is best suited to an engineer who enjoys applied systems work and is comfortable owning quality in workflows that touch external APIs and real customer data. It fits someone who wants to combine solid software fundamentals with hands-on prompt design, and who prefers measurable outcomes like reliability, observability, and operational readiness over purely research-oriented model work.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the role
We are looking for an SDE II – Agentic Engineer to build and scale agentic workflows and tools using Netomi’s no-code platform. This role requires strong software engineering fundamentals combined with prompt engineering and API-driven automation to power reliable, autonomous AI agents.
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Key Responsibilities
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Design and write high-quality prompts for LLM-based agents (GPT-class models preferred).
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Build agentic tools and workflows using Netomi’s no-code platform (similar to Workato, Zapier, n8n).
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Integrate external and internal APIs, including authentication, data mapping, and error handling.
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Implement unit tests, debug issues, and ensure reliability of agent workflows.
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Apply engineering best practices and design patterns such as retries, timeouts, idempotency, and lazy loading.
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Optimize agents for performance, cost, and fault tolerance.
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Collaborate with Product, QA, and Delivery teams to ship production-grade agentic solutions.
Required Skills & Qualifications
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3–6 years of experience as a Software Development Engineer or similar role.
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Strong understanding of prompt engineering and LLM behavior.
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Hands-on experience with REST APIs, webhooks, and JSON-based integrations.
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Solid experience in unit testing, debugging, and troubleshooting.
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Knowledge of resilient system design patterns and non-happy path handling.
Nice to Have
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Experience with no-code/low-code automation platforms.
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Exposure to agentic AI, conversational AI, or workflow orchestration systems.
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Familiarity with observability and monitoring in production systems.
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
