Why This Job is Featured on The SaaS Jobs
Agentic AI is quickly becoming a core layer in modern SaaS, especially in customer experience where automation must operate safely across many systems. This Agentic Engineer role sits at that intersection, focusing on how LLM-driven agents are designed, connected to real operational data via APIs, and deployed through a no code platform. The enterprise CX setting adds useful constraints around reliability, governance, and repeatable delivery, which are increasingly relevant as SaaS products embed AI into customer facing workflows.
From a career standpoint, the work builds durable SaaS skills at the boundary of product and platform engineering. Designing prompts alongside resilient integration patterns, testing, and non happy path handling maps closely to how SaaS teams productionize AI features. Experience optimizing for performance, cost, and fault tolerance is also broadly transferable across automation, workflow orchestration, and AI enabled application development.
This role tends to suit engineers who like turning ambiguous automation goals into concrete workflows, and who are comfortable iterating between experimentation and engineering discipline. It will fit someone early to mid career who wants hands on exposure to LLM behavior, API based systems, and production reliability practices within a SaaS delivery environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the role
We are looking for an Agentic Engineer to build and scale agentic workflows and tools using Netomi’s no-code platform. This role requires strong software engineering fundamentals combined with prompt engineering and API-driven automation to power reliable, autonomous AI agents.
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Responsibilities
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Design and write high-quality prompts for LLM-based agents (GPT-class models preferred).
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Build agentic tools and workflows using Netomi’s no-code platform (similar to Workato, Zapier, n8n).
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Integrate external and internal APIs, including authentication, data mapping, and error handling.
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Implement unit tests, debug issues, and ensure reliability of agent workflows.
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Apply engineering best practices and design patterns such as retries, timeouts, idempotency, and lazy loading.
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Optimize agents for performance, cost, and fault tolerance.
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Collaborate with Product, QA, and Delivery teams to ship production-grade agentic solutions.
Requirement
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2–4 years of experience as a Software Development Engineer or similar role.
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Strong understanding of prompt engineering and LLM behavior.
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Hands-on experience with REST APIs, webhooks, and JSON-based integrations.
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Solid experience in unit testing, debugging, and troubleshooting.
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Knowledge of resilient system design patterns and non-happy path handling.
Nice to Have
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Experience with no-code/low-code automation platforms.
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Exposure to agentic AI, conversational AI, or workflow orchestration systems.
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Familiarity with observability and monitoring in production systems.
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
