Why This Job is Featured on The SaaS Jobs
Agentic Solution Engineering sits at the intersection of modern SaaS delivery and applied AI, where product value is created through repeatable workflows rather than one-off prototypes. Netomi’s focus on enterprise customer experience and a no-code platform places this role in a segment of SaaS where reliability, governance, and integration depth matter as much as model output. The remit reflects a growing pattern in the ecosystem: SaaS teams operationalising LLM capabilities through orchestration, tooling, and production safeguards.
For a SaaS career, the work builds durable strengths in integration-led productisation. Designing prompts alongside API-driven automation, authentication, data mapping, and error handling develops the practical skill set required to ship AI features that survive real customer traffic. Emphasis on testing, debugging, and resilient patterns like retries and idempotency aligns with how mature SaaS organisations reduce operational risk while iterating quickly on new capabilities.
This role fits engineers who enjoy translating ambiguous business needs into structured systems and who take satisfaction in making automations dependable, observable, and maintainable. It will suit professionals comfortable collaborating across Product, QA, and delivery functions, and those interested in shaping how agentic workflows are implemented in enterprise-grade SaaS environments.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the role
We are looking for an Agentic Solution Engineer to build and scale agentic workflows and tools using Netomi’s no-code platform. This role requires strong software engineering fundamentals combined with prompt engineering and API-driven automation to power reliable, autonomous AI agents.
\n
Responsibilities
-
Design and write high-quality prompts for LLM-based agents (GPT-class models preferred).
-
Build agentic tools and workflows using Netomi’s no-code platform (similar to Workato, Zapier, n8n).
-
Integrate external and internal APIs, including authentication, data mapping, and error handling.
-
Implement unit tests, debug issues, and ensure reliability of agent workflows.
-
Apply engineering best practices and design patterns such as retries, timeouts, idempotency, and lazy loading.
-
Optimize agents for performance, cost, and fault tolerance.
-
Collaborate with Product, QA, and Delivery teams to ship production-grade agentic solutions.
Requirement
-
5-7 years of experience as a Software Development Engineer or similar role.
-
Strong understanding of prompt engineering and LLM behavior.
- Strong ability to partner with customers and business stakeholders to understand requirements and translate them into actionable solution designs.
-
Hands-on experience with REST APIs, webhooks, and JSON-based integrations.
-
Solid experience in unit testing, debugging, and troubleshooting.
-
Knowledge of resilient system design patterns and non-happy path handling.
Nice to Have
-
Experience with no-code/low-code automation platforms.
-
Exposure to agentic AI, conversational AI, or workflow orchestration systems.
-
Familiarity with observability and monitoring in production systems.
\n
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
