Why This Job is Featured on The SaaS Jobs
Quality engineering roles in SaaS are increasingly shaped by AI driven product surfaces, and this SDET position sits directly in that shift. The work centers on conversational AI and model accuracy, which adds a layer beyond conventional feature testing: validating behavior, responses, and reliability in systems that learn and change. With an enterprise customer experience focus, the QA function becomes a key control point for trust and consistency across high impact workflows.
From a SaaS career standpoint, this role builds durable skills at the intersection of automation, APIs, and data quality practices. Experience translating test findings into actionable improvements for AI models is becoming a differentiator across modern SaaS teams, even outside dedicated ML groups. The blend of manual rigor and scripting based testing also supports progression toward broader quality ownership, including test strategy and process improvement across multiple teams.
This role tends to suit early to mid career QA engineers who prefer structured investigation, clear documentation, and iterative refinement. It is a strong match for professionals who enjoy pairing engineering discipline with product behavior analysis, and who are motivated by learning new tooling while maintaining high standards in release readiness.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
Job Description:
We are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!
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Job Responsibilities
- Testing of AI based conversational products
- Monitoring and improving quality assurance process ensuring any agreed-upon standards and procedures are followed
- Providing a high level of data quality awareness across multiple teams
- Evaluating and identifying where enhancements in accuracy of models are required
- Detailed testing feedback preparation to help the team to improve AI models
Requirements
- Good focus for delivering high quality products and passionate about learning new technologies
- Should have passion for Manual & Automation Testing, Test Planning, Test Cases, Preparation and Execution
- Should have experience in API testing and scripting languages, like Python
- Good to have working experience on BDD (Behavior Driven Development) platform
- Bachelor in Computer Science or related Engineering field
- 2-4 years of relevant experience
- Should understand testing requirements related to the current project/product
- Ability to work in a fast-paced and dynamic work environment
- Excellent knowledge of Manual Testing concepts and tools
- Exposure to New technology, Problem solving skills, Self-motivated and self-starter, work independently
- Learning attitude and confident on the QA related Processes
- Knowledge in any Database (MySql, etc) is a plus
- Excellent written and verbal communication
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
