Why This Job is Featured on The SaaS Jobs
Agentic AI is becoming a distinct SaaS category, sitting at the intersection of workflow automation, enterprise integrations, and customer experience platforms. This Solutions Architect role is notable because it is anchored in real-world deployment of AI agents inside large organisations, where success depends as much on system design and governance as on model capability. The remit signals a SaaS environment selling into complex enterprise stacks, with emphasis on repeatable implementation patterns rather than one-off prototypes.
For a long-term SaaS career, the work builds durable strengths in discovery, solution blueprinting, and cross-functional delivery, all of which translate across implementation-heavy B2B products. The role also develops fluency in how SaaS platforms integrate with CRMs, ticketing systems, SSO, and event-driven architectures, plus how to operationalise reliability, auditability, and lifecycle management. That combination is increasingly valuable as SaaS teams productise AI features and customers demand measurable, governed outcomes.
This position tends to suit professionals who enjoy customer-facing technical leadership and can move between business process detail and architectural decisions without losing clarity. It aligns well with someone comfortable coordinating stakeholders across Product, Engineering, QA, and customer teams, and who prefers ownership of end-to-end deployments over narrow specialist tasks.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the role
As an Agentic Solutions Architect (ASA) at Netomi, you will be the strategic and technical owner responsible for designing, architecting, and deploying large-scale Agentic AI solutions for enterprise customers. You will translate complex business processes into AI-driven workflows, define integration blueprints, and guide customers through their transformation to autonomous AI agents.
You will work closely with Customers, CSM, Integration Engineers, QA, Product, and Engineering to ensure end-to-end success of every deployment.
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ResponsibilitiesDiscovery & Solution Design
- Lead discovery sessions with enterprise customers to understand business processes, operations, workflows, KPIs, and constraints.
- Identify automation opportunities and design agentic orchestration strategies using Netomi’s AI platform.
- Build detailed solution blueprints — workflows, data exchanges, escalation logic, guardrails, analytics, and agent lifecycle design.
- Define end-to-end Agentic AI architectures, covering intents, actions, tools, integration points, and decision logic.
Integration & Technical Leadership
- Work with customer technical teams to map integration dependencies (APIs, events, SSO, CRMs, ticketing systems, internal tools).
- Own the creation of integration design documents and support Integration Engineers during implementation.
- Ensure agent workflows comply with enterprise standards (security, reliability, audit, governance).
- Collaborate with Product & Engineering to translate customer requirements into features or enhancements.
Implementation Leadership
- Serve as the product owner during deployment — driving priorities, clarifications, acceptance criteria, and workflow evolution.
- Validate solution behavior end-to-end with QA and guide test plans, scenario tests, and success criteria.
- Conduct user-experience reviews of agent outputs and behavior tuning.
Customer Advisory & Relationship Building
- Act as a trusted advisor to customer stakeholders (CX, Ops, Digital Transformation, Engineering).
- Present architectural recommendations, best practices, and roadmap suggestions.
- Train customer teams on agentic workflows, governance, and performance improvement strategies.
Delivery Excellence
- Ensure projects are delivered on time with high quality, low rework, and measurable impact.
- Drive continuous improvement through playbooks, reusable workflow templates, and integration patterns.
- Maintain deep expertise in agentic AI, LLMs, workflow orchestration, and enterprise systems.
Requirements
- 6–10 years in Solutions Architecture / Implementation Consulting / Product Consulting / Workflow Design for enterprise SaaS or AI platforms.
- Experience designing complex workflows and integrations across enterprise systems.
- Ability to gather requirements, translate them into technical specifications, and drive execution.
- Customer-facing consulting experience with strong communication & facilitation skills.
- Understanding of REST APIs, event-driven systems, data flows, and enterprise integrations.
- Experience working cross-functionally with CSM, engineering, product, and QA teams.
Nice-to-Have
- Background in Conversational AI, Agentic AI, RPA, Automation, CRM/Ticketing, or LLM-based products.
- Hands-on experience defining business logic, decision trees, or automated workflows.
- Experience with enterprises such as airlines, BFSI, telecom, retail, or large-scale customer support environments.
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
