Why This Job is Featured on The SaaS Jobs
This Senior Customer Success Architect role sits at a common pressure point in modern SaaS: turning product analytics from an implementation task into an operational capability. With Amplitude positioned as a digital analytics platform used by product, data, and marketing teams, the work naturally spans instrumentation, taxonomy design, governance, and AI-supported workflows, all of which are increasingly central as SaaS companies push for reliable decisioning at scale. The São Paulo location also signals proximity to customers and stakeholders where adoption is shaped through hands-on technical guidance.
For a SaaS career, this kind of customer-facing architecture track builds durable leverage. It develops fluency in how analytics data models map to business questions, how integrations and pipelines affect downstream trust, and how cross-functional teams translate insights into product iteration. Exposure to enterprise environments also strengthens the ability to scope ambiguity, communicate tradeoffs, and standardize repeatable delivery patterns that carry across analytics, CDP, experimentation, and BI ecosystems.
The role best matches professionals who enjoy being the technical “translator” between customer goals and platform capabilities, and who prefer structured problem-solving over one-off troubleshooting. It suits someone comfortable owning outcomes across multiple stakeholders, iterating on best practices, and partnering closely with Product, Engineering, and Support to improve how SaaS services are delivered.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Amplitude is the leading AI-first digital analytics platform that helped over 4,000 customers build better products and digital experiences. Our customer base includes Atlassian, Burger King, NBCUniversal, Square, and Under Armour. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2's Fall 2025 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.
As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.
Join us as we deliver innovative and creative solutions to our customers. We're looking for a Senior Customer Success Architect with experience providing guidance on data management and consultative support on customer taxonomy and tech stack. Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done.
As a Senior Customer Success Architect - São Paulo, you will:
- Serve as a trusted technical advisor for our customers.
- Comfortable with Amplitude data architecture, instrumentation methods, taxonomy design, and AI agent workflows. Able to unlock use cases and guide internal and partner delivery teams.
- Possess a mastery of Amplitude products and AI agent workflows in order to provide strategic consultation in taxonomy design, instrumentation and data governance..
- Embeds AI in day-to-day workflow to improve efficiency and customer outcomes. Experiments, iterates, and shares best practices.
- Be an expert in the Digital Optimization System in order to successfully guide our customers as they integrate Amplitude into additional workflows and business processes, thereby making Amplitude an integral business partner.
- Gather, organize, and report trends and customer insights to optimize business processes, documentation and services.
- Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support and Customer Success to streamline internal processes and improve data management experience for our customers.
You'll be a great addition to the team if you have:
- At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
- Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
- Execution and customer service oriented, able to effectively prioritize and complete customer deliverables on-time and drive outcomes.
- Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.
- Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
- Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
- TRAVEL: It is customer dependent. Typically once per quarter.
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