Why This Job is Featured on The SaaS Jobs
This Technical Customer Success Manager role stands out in the SaaS ecosystem because it sits close to the product surface area of an AI-first platform where customer outcomes depend on successful technical implementation. Tavus describes a Conversational Video Interface that blends real-time models with developer and enterprise use cases, which typically creates a customer success motion that is more solution-oriented than purely relationship-led. The on-site San Francisco setting also signals proximity to product and engineering stakeholders, a common pattern in technically complex SaaS.
For a SaaS career, the long-term value here is the chance to build durable skills at the intersection of onboarding, integration, and lifecycle value. Technical CSM work on platforms like this tends to sharpen the ability to translate business objectives into deployable configurations, manage time-to-value, and turn customer feedback into product-relevant insights. Those capabilities transfer well across SaaS companies where retention, expansion, and implementation quality are tightly linked.
The role is best suited to professionals who enjoy being the post-sale technical point of contact and who prefer structured problem solving across customers, product, and engineering. It should fit someone who wants ownership over the full customer journey and is comfortable balancing hands-on troubleshooting with strategic guidance for key stakeholders.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Technical Customer Success Manager
Location: San Francisco, CA
About Tavus
Tavus (taa-vus) is a research lab pioneering human computing. We’re building AI Humans — a new interface that closes the gap between people and machines, removing the friction of today’s systems.
Our real-time human simulation models enable machines to see, hear, respond, and even appear human — unlocking meaningful, face-to-face conversations between humans and AI.
Imagine a therapist anyone can afford. A personal trainer that adapts to your schedule. A fleet of medical assistants providing every patient with the attention they need. With Tavus, individuals, enterprises, and developers can build AI Humans that connect, understand, and act with empathy at scale.
We are a Series B company backed by world-class investors including Sequoia Capital, Y Combinator, and Scale Venture Partners. Join us in shaping a future where humans and machines truly understand each other.
The Role
We’re looking for a Technical Customer Success Manager (CSM) who combines deep technical aptitude with a strong focus on customer outcomes.
In this role, you’ll ensure customers are successful, engaged, and consistently realizing value from Tavus’ Conversational Video Interface (CVI) platform.
You’ll act as a trusted advisor to strategic customers, owning the post-sales experience end-to-end. This includes becoming an expert in the Tavus CVI platform and guiding customers through onboarding, implementation, optimization, and expansion.
This role sits at the intersection of technical implementation, product strategy, and long-term customer success.
What You’ll Do
Develop a deep understanding of customer business objectives, use cases, and technical environments
Lead onboarding and implementation, ensuring a smooth and successful time-to-value
Drive ongoing adoption, engagement, and value realization across the customer lifecycle
Troubleshoot complex technical issues and coordinate resolutions with Engineering, Product, and Support teams
Serve as the primary technical point of contact for customers post-sale
Translate customer feedback into actionable insights for internal teams
Advocate for customer needs while balancing product and platform strategy
Build strong, long-term relationships with key stakeholders
