Why This Job is Featured on The SaaS Jobs
Renewals leadership sits at the center of modern SaaS economics, where durable subscription revenue depends on disciplined processes and customer outcomes. This Senior Renewal Manager role is notable for its focus on large, complex accounts with substantial ARR and multi business unit stakeholders, a segment where renewal motion, pricing mechanics, and commercial governance tend to be most mature. The remit also signals close partnership across Customer Success, Sales, Legal, and Operations, reflecting how enterprise SaaS renewals operate as a cross functional system rather than a single function.
For SaaS career development, this kind of seat builds core commercial fluency that transfers across subscription businesses. Ownership of renewal cycles and forecasting develops an operator’s view of retention, pipeline hygiene, and revenue predictability. Exposure to complex quoting, negotiation strategy, and account changes such as mergers strengthens understanding of how contracts, pricing models, and internal approval paths shape net revenue retention over time.
The role suits professionals who prefer structured work, clear ownership, and high accountability for outcomes. It aligns with candidates who enjoy detail oriented execution in CRM and quoting workflows while still engaging in stakeholder management and negotiation. It is also a strong fit for someone who wants to deepen expertise in enterprise SaaS renewals and the operational levers that reduce churn.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role
We're seeking an experienced Senior Renewals Manager to drive successful renewals for our largest and most complex customer accounts. You'll manage a high-value portfolio of multi-business unit customers with ARR exceeding $100K, ensuring seamless renewal processes while identifying growth opportunities. You will be responsible for software renewal revenue and retention for your assigned accounts.
What You'll Do
- Own the subscription renewals process for assigned customers, managing 6-month renewal cycles with accurate 3-month forecasting
- Generate complex quotes, proposals, and renewal order forms
- Develop and execute negotiation strategies that maximize contract value while enhancing customer trust
- Proactively notify customers of renewals, price increases, and auto-renewals
- Lead account team meetings, create close plans, and track action items
- Identify and mitigate renewal risks early, developing risk mitigation plans and managing downsells and churn with Customer Success Managers
- Drive upsells through add-ons, automation, and services cross-sells, engaging Account Executives as needed
- Collaborate across sales operations, engineering, customer success, contracts, and legal teams
- Manage account mergers to rationalize pricing and offers
- Maintain accurate information in Salesforce for accounts, opportunities, contacts, renewal pipeline, and forecast
- Identify operational improvements in renewal processes
What You Bring
Required:
- 3-5 years experience in renewals, account management, inside sales, or Customer Success at a SaaS company
- Track record managing high-value renewals ($100K+ ARR accounts)
- Expert knowledge of Salesforce CRM and complex quoting processes
- Strong understanding of SaaS pricing models and ability to articulate value
- Excellent written and verbal communication skills across phone, email, and web meetings
- Strong interpersonal skills with ability to build and maintain customer and colleague relationships
- Self-motivated, organized self-starter who can work remotely and independently while being part of a team
- Experience managing multi-business unit customer portfolios
- Knowledge of IT operations and IT development organizations, systems, and tools
- Experience with contract negotiations and legal requirements
Nice to Have:
- Public sector experience
- Experience with consumption-based pricing models
The base salary range for this position is 78,400 - 107,800 USD. This role is eligible for commission, and benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
