About the Role
We're seeking an experienced Senior Renewals Manager to drive successful renewals for our largest and most complex customer accounts. You'll manage a high-value portfolio of multi-business unit customers with ARR exceeding $100K, ensuring seamless renewal processes while identifying growth opportunities. You will be responsible for software renewal revenue and retention for your assigned accounts.
What You'll Do
- Own the subscription renewals process for assigned customers, managing 6-month renewal cycles with accurate 3-month forecasting
- Generate complex quotes, proposals, and renewal order forms
- Develop and execute negotiation strategies that maximize contract value while enhancing customer trust
- Proactively notify customers of renewals, price increases, and auto-renewals
- Lead account team meetings, create close plans, and track action items
- Identify and mitigate renewal risks early, developing risk mitigation plans and managing downsells and churn with Customer Success Managers
- Drive upsells through add-ons, automation, and services cross-sells, engaging Account Executives as needed
- Collaborate across sales operations, engineering, customer success, contracts, and legal teams
- Manage account mergers to rationalize pricing and offers
- Maintain accurate information in Salesforce for accounts, opportunities, contacts, renewal pipeline, and forecast
- Identify operational improvements in renewal processes
What You Bring
Required:
- 3-5 years experience in renewals, account management, inside sales, or Customer Success at a SaaS company
- Track record managing high-value renewals ($100K+ ARR accounts)
- Expert knowledge of Salesforce CRM and complex quoting processes
- Strong understanding of SaaS pricing models and ability to articulate value
- Excellent written and verbal communication skills across phone, email, and web meetings
- Strong interpersonal skills with ability to build and maintain customer and colleague relationships
- Self-motivated, organized self-starter who can work remotely and independently while being part of a team
- Experience managing multi-business unit customer portfolios
- Knowledge of IT operations and IT development organizations, systems, and tools
- Experience with contract negotiations and legal requirements
Nice to Have:
- Public sector experience
- Experience with consumption-based pricing models
The base salary range for this position is 78,400 - 107,800 USD. This role is eligible for commission, and benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
